The Leicester Arms Reviews Summary

Staff Service

Pros:

• "The Leicester Arms is a very friendly pub, the staff are great and always very welcoming."
• "Well done Jordan did your best very polite."
• "The staff were very polite and accommodating, especially as one of our party has an allergy."
• "The place was really clean, well managed and the staff was fairly polite."
• "Your pin was short staffed and I could see Lewis doing an amazing job, he was on his toes all the time running around and ensuring the guests are served and attended to in a timely manner."
• "The most memorable bit from our visit was the service we received from Claire."
• "Staff are very friendly, happy and professional."

Cons:

• "Waitress gave us a huge amount of attitude (not needed honey) we was hungry."
• "We asked to speak to the manager and was told he was upstairs and the waiter went to get him but he refused to come down."
• "Service slow."
• "Massive waits at the bar, one barmaid on duty, and she was really unable to cope."
• "Staff looked stressed and the manager was making it worse by shouting at them."
• "Bad service from the beginning, we're not locals so went into this place for lunch sat down in the bar area only to be yelled at by a very rude and miserable woman behind the bar."
• "Staff all seem miserable and plates from previous customers all left."

Food Quality

Pros:

• "Visited today on 13/08... Steaks cooked perfectly."
• "Had fish and chips, it was really great."
• "Food is always good and the value you just can’t beat!"
• "Food was well cooked and hot when it arrived."
• "Had a lovely meal with the wife, the steak was cooked to perfection the chicken was succulent."
• "The food was delicious even when he was busy."
• "I would eat here again one of the best salads I've had in ages by far an exceptional salad plate."

Cons:

• "The food was bad...we ordered fajitas..it was bad...real bad."
• "The food was disgusting, fish and chips was watery, the lasagne was burnt and clearly microwaved."
• "Also the food was cold when it eventually came out."
• "Food was either burnt or under cooked."
• "The fish was awful, rice was cold, hunters chicken was overcooked and cold."
• "Food was awful waitress dropped food on the floor most of the meals didn't have everything on the plate that was advertised on the menu the food was cold or not cooked."
• "Food which was warm, chips were awful, Gammon was over cooked and tasted bitter from being burnt."

Management and Staff Efficiency

Pros:

• "The manager offered a refund."
• "He ran back and forth between the bar, kitchen and our table to make sure everything was done properly."
• "Rachael the new GM is brilliant, she can’t do enough for you and really makes you feel welcome, the change in the atmosphere and standards is already improved, well done."
• "Visited here yesterday for food and drinks, I was served by Claire who was very attentive and made sure we had all we needed."
• "Great service. Booked for a special birthday - Claire and the team really looked after our table."
• "The shift manager apologised and said there may be a small wait but kept us up to date with when our food was being cooked and plated he is a credit to the team."
• "Rachel was amazing today, they were clearly short staffed Rachel served all the orders with a smile no compliant she served cleaned whilst still be 100% attentive to her customers."

Cons:

• "Half the menu was not available and we waited almost 2 hours for food."
• "Is there a manager in this pub? One girl behind bar had to wait 10 minutes just to get a pint."
• "App QR code does not load into app or does not work on the EPOS most times!"
• "How can a place be breaking blatant equality laws on not allowing someone in without a mask despite having the correct documents to support it, but then on there other hand have such a badly run business that must be a breeding ground for any bacteria or virus due to how poor the level of hygiene is here."
• "Waitied over an hour for starter of chicken wings...had to ask for serviettes 5 times."
• "The Tuesday was pretty similar however the food was dreadful, items were missing, food arrived at the table pretty much the majority were served incorrectly."
• "When complained was told the manager didn't realise the kitchen was understaffed."