Icestone Desserts Reviews Summary

Food Quality

Pros:

• "Still just as great I had a biscoff cookie dessert with biscuit ice-cream and it tasted amazing!"
• "The desserts are the best I've had, the ice cream is gorgeous as is the cookie dough."
• "Everyone enjoyed their desserts (various waffles/ cookie dough) and the two who ordered fancy milkshakes enjoyed them too."
• "Ultimately went for a Chocolate Milkshake and Bubble-gum Ice-cream. Both of which were lovely!"
• "The Desserts were lovely and large with reasonable prices."
• "The gelato was nice and thick 😋 reasonable priced.. not as expensive as some 'prestige' dessert places."
• "Ordered a Matilda cake today. Made to perfection."

Cons:

• "Ordered an crep, ate the dessert, felt disgusting as it was burnt."
• "Cookie dough to sweet had to scoops didn't finish and pancake cold like pre made."
• "The waffles were soggy, for me a No No."
• "Deserts were disgusting the waffle was dry and cold the milkshakes were lumpy."
• "The cookie dough was over done."
• "The gelato ice cream no flavour taste dilute."
• "The San Sebastián cheesecake was cold almost still frozen and not prepared correctly, the cheesecake is supposed to be smooth, not lumpy."

Service

Pros:

• "The manger even came from behind the counter herself to make sure the food was to standard."
• "The staff were friendly, the ordering process was efficient and it was a very clean and professional place."
• "Always busy and staff are great."
• "The staff are really friendly and its a nice setting with high seating pods."
• "The service was impeccable the brothers who served us were incredibly friendly polite and answered all our questions."
• "The staff were polite, they even said bye to us when we had left."
• "Our server was a young lad with red hair, who went above and beyond to make us feel welcome and made our visit a most enjoyable one."

Cons:

• "Waited 40 mins for order to arrive."
• "Received the wrong order from the waiter."
• "Asked the server about it and he was incredibly rude, waving the ice-cream scoop in my face."
• "Staff behaviour is like customer is getting things from here for free."
• "Definitely not the experience I went in for. Not value for money either and very rude and unreasonable staff member."
• "The staff told me I was lying and didn’t."
• "The staff were really disrespectful while seating me and my peers."

Cleanliness

Pros:

• "The place was clean, looked good and there was plenty of space to eat in without booking."
• "The shop is clean and presentable."
• "Place is clean and well designed for a small party of 10."
• "The place is clean staff are well presented and very friendly."
• "The shop it's self has a nice layout and the staff are really friendly."
• "Seating areas nice with seating for families."
• "The place was really nice inside, with a big menu with large selection to choose from."

Cons:

• "The toilets were filthy, smothered with poo."
• "Food hygiene should be below 3 stars, one of the guys were leaning into the gelato cooler without a hair net, then he coughed into it."
• "Air con needs cleaning so much dust."
• "I ordered a mango sundae take out... and inside found two dead flies inside."
• "Staff seem to be coughing up a lung whilst preparing food!"
• "Not a face mask in sight."
• "The waffles were undercooked and the bananas were black."

Value for Money

Pros:

• "Good sized portions, brilliant delivery."
• "The prices are good for what you get."
• "This place is 1 in a million me and my full family love it I highly recommend best in game better then heavenly desserts, oh so yum and much more."
• "The biscoff waffle tasted (and looked) amazing!"
• "A great place for a variety of good desert options."
• "So pleased that this dessert place does gluten free desserts."
• "Fantastic deserts and definitely worth trying!"

Cons:

• "But I would not recommend it to anyone."
• "They are quite pricy so was really disappointed."
• "I did an order over £38 and the dessert were like water and were already melted."
• "One piece of cake and 2 drinks cost about £10."
• "The mango sauce was horrible. Waste of £22."
• "They're charging nearly double what the original prices should be."
• "£8.09 for a brownie cookie dough...£8.09 for cookie dough....crepe £6.49."

Order Accuracy and Timeliness

Pros:

• "Even with so many people they were able to keep up with demand, but they did work a bit slow which meant a lot of people had to stand outside and wait."
• "My full order arrived within 6 mins, whilst staff said it would take 10 mins."
• "And on the plus side they do takeout and delivery!"