Dixons Milk Ices Reviews Summary

Customer Service

Pros:

• "From the moment I walked in, I was greeted with a warm and friendly atmosphere."
• "First time visiting here. Very friendly staff. Sajida was very welcoming."
• "Been here a few times now - each time been happy with both service and product."
• "Our waitress, Yasmeena was very kind and informative."
• "Served by Sajada this afternoon, polite warm & friendly service."
• "Served by Sajada, she was so nice and pleasant..amazing customer service."
• "Sajida was the most amazing employee went above and beyond to give us an amazing experience."
• "Went to this location a few times now. Had the pleasure of being served by Yasmeen both times! She is extremely polite and so lovely."

Cons:

• "Placed order on the phone was told will be ready in 5 minutes got there after 15 minutes. Was completely ignored by the women on the till."
• "Somethings changed. I've visited this store many times, enough times that staff recognized me and knew my order without me saying a thing. Unfortunately today, something has changed."
• "Sorry but you really need to check your portion sizes. Ive been to all the dixons branches and by far yours is the worst one."
• "A poor experience for my wife and I. Ordered pancakes, only to wait 20 minutes."
• "We frequent Dixons Milk Ices often but went out with whole family tonight and they didn't have the flavor."
• "The 3 stars is for them not answering the phone. Called several times no answer."
• "Had to wait 25 minutes to get 2 overpriced milkshakes. The staff members look unhappy like they hate what they do."
• "Sajada is begging me to give a review after being rude calling me and my friend donuts and giving attitude im definitely not coming back here."

Food Quality

Pros:

• "I decided to try their mango and bubblegum milkshakes, and they were simply fantastic."
• "The quality of the ice cream at Dioxins Milk Ices is truly outstanding."
• "Served by Sajada, she was so nice and pleasant..amazing customer service. I would return just to be served by her. Oh and the ice cream was good."
• "Grew up with this ice cream, it's never changed, always lovely."
• "Some of the best ice cream and waffles I have had!"
• "The ice cream is on the pricey side but you get what you pay for. The flavours are superb."
• "Enjoyed the yummy doughnuts and the amazing cookie dough."
• "Delicious ice-cream love the original flavour with sauce but also really liked the Ferrero Rocher and Mint Chocolate Chip."

Cons:

• "Somethings changed. I've visited this store many times... Unfortunately today, something has changed, recipe wise or ingredient wise something is different and doesn't taste the same."
• "Ordered the strawberry and Nutella pancakes they did taste nice however it came with no strawberries! The kinder bueno milkshake was watery and tasted bland too."
• "We frequent Dixons Milk Ices often but went out with whole family tonight and they didn't have the flavor."
• "Had the dairy milk chocolate milkshake from the Batley Dixon’s. Served by yasmeena and sajida. Both gave great customer service, what bubbly characters. Milkshake and service fab."
• "This is the 3rd time I have visited here to be given incorrect change, 2 times ive had the excuse there was no small change in the till."
• "Been here a few times- best place I have been too, not like any other regular place. Staff are very helpful especially Haroon and Hamza- always giving amazing recommendations."
• "Dixons ice cream is a total experience not just icecream, this was a bad experience. A 30min wait for a disappointing result."
• "Ordered a waffle and was missing the ice cream, which was half the order, given 2 star as girl was apologetic, overall still bad experience."

Ambiance and Decor

Pros:

• "The ambiance of the place is cozy and inviting, making it an ideal spot to enjoy a delicious treat."
• "Only negative was felt a bit cold inside. But apart from that, the interior was fantastic."
• "This Dixons has really stepped up and improved their shop decor and seating. Now with an expanded menu, Dixons is a legit desert spot worth visiting."
• "Really lovely environment, ice creams and desserts were fantastic. Great customer service by Salma and Summayah."
• "Great place, we've been going there pretty much since it opened. My kids and I love the selection of ice cream available and the staff are lovely."

Cons:

• "Only negative was felt a bit cold inside."
• "Stick with the original Huddersfield branches. Absolutely rubbish service, went in end of the night ordered a cheesecake slice and it cake with hair and dust on it."
• "Dixons ice cream is a total experience not just icecream, this was a bad experience. A 30min wait for a disappointing result."
• "The staff are very friendly and kind. Especially Sumaiyah and Imaan. They help you with your order and wait patiently. Regarding the flavor of ice creams, it could be improved but a good range nonetheless."