Kerala Hut Reviews Summary

Ambiance and Location

Pros:

• "The ambiance is pleasant, clean, and tidy."
• "Located on the high street, there are ample parking options, whether on the roadside or in a nearby parking lot."

Cons:

• "The only drawback which I felt is the unavailability of on-site parking."
• "Just one entrance and no windows...this gave me a native hut feel."

Food Quality and Taste

Pros:

• "The food at Kerala Hut was quite decent, and I must say, I was not disappointed."
• "What a filthy delight! The food here has so many layers of flavour in every single dish."
• "The food isn’t half bad and is a good relief to serious Kerala food cravings."
• "Had a wonderful kerala lunch after a long time. Really spicy and delicious keralite food, freshly made with the same taste of homeland."
• "Do yourself a favor and visit this lovely restaurant KERALA HUT. The food is absolutely amazing."

Cons:

• "Overall disappointed the food quality is well short of our expectation."
• "Chattichor: Average - nothing special or tasty except the fried chicken piece."
• "I ordered chatti choru, Kerala Hut special chicken fry and kizhi chicken Paratha... The rice in chatti choru was cold."
• "The food is very basic and overhyped. But the food was not even cooked properly, like the kizhi porota."
• "Not fully satisfied with the food.kiziporotta was the worsest we had today, very salty and hard porotta."

Service Quality

Pros:

• "The restaurant staff were really good. Overall highly recommended venue for those Kerala food lovers."
• "Even though there were only 2 servers and the restaurant was packed when we visited for lunch on a Sunday, they did an amazing job."
• "The staff were patient answered the million questions I have because I wasn't sure what food to order."
• "Visited recenly with friends and had the buffet. Really good authentic Kerala (South Indian) food."

Cons:

• "The food was of average quality and taste and the service was really bad. The front of the house staffs were really unprofessional."
• "Front desk need to be more attending and proactive on arrival and during serving."
• "However, the place has the worst service in the area. There’s only one staff for waiting, even during busy times, and the food takes FOREVER to arrive."
• "They even not paying attention to the customer. We call the staff for extra orders, they didn't give attention."
• "I have never had a mutton biriyani this terrible but the rest of the food was okay. There were only two staff serving who were really wonderful (especially Shafna who served us).They were rushed off their feet, management is utilising them."

Value for Money

Pros:

• "The food, the whole smell from the place is absolutely amazing. Do you want to talk about value for money? Exceedingly good food for an exceedingly good price!"
• "Also the price, with cheap price will get nice food with very good quality and quantity of food."
• "Considering the quality, the price is reasonable."
• "The price is very reasonable compared to Oxford and London side restaurants."

Cons:

• "The place is unhygienic and the toilets are smelly and dirty. The portion size is too small for the price they put."
• "OVER PRICED! We bought fish fry in the banana leaves and it was £15. I was extremely shocked when I got my bill."
• "It was good food there and always have good quantity too but today when i opened my biriyani parcel there is no quantity at all and just plain white rice with less gravy."
• "It is not worth waiting for more than one hour and getting food."
• "Used the toilet omg please please clean your floors and at least wipe the walls no excuse for bad hygiene left my foo will never recommend."

Cleanliness and Facilities

Pros:

• "Brilliant stuff! Took the food home and we all loved it! Plenty food for 4 people and really tasty."
• "Ordered Onasadhya for 3.(take away) Reached there around 12:15PM, everything was packed and kept ready (including Vazhayila)."

Cons:

• "Washroom need some attention. It gives visitor a bad impression."
• "The ambience in the restaurant has improved over time. However the toilets are very congested and cleanliness in the toilets are not up to scratch."
• "The place is unhygienic and the toilets are smelly and dirty."
• "Food was ok but if you order a masala dasa you’ll be getting a couple hairs😡. I think the chefs won’t use a hair net 😳."