Sizzling Grillz Reviews Summary

Food Quality

Pros:

• "One of the best grills I have ever eaten. The lamb was excellent and fresh."
• "The starters were just perfectly cooked and full of flavour, the mains were just seriously too good."
• "Chicken pakora - small pieces, crispy, plenty, value for money."
• "The Saag paneer and kidney bean curry were both amazing."
• "Probably one of the best Meat and chicken biryani by far."
• "The spices and marinade added a great flavor."
• "Food was fresh and full of flavour."

Cons:

• "Chicken was very low quality this time as well. Very watery."
• "Chicken was dry as rubber."
• "Quite honestly the worst curry I have ever had."
• "Very disappointed ordered lamb karahi and it had no taste."
• "The only bad thing I have to say is that when it came to the curry, it wasn't very tasty."
• "GOT FOOD POISONING AFTER EATING THEIR BIRIYANI…."
• "Some food was smelling and tasting of petrol from the grill."

Customer Service

Pros:

• "Amazing food and friendly service every time!"
• "Relaxing Ambience, warm host, excellent customer service, kitchen in front very clean ..."
• "Great customer service and off course amazing food..... recommend 100%"
• "The lady front of house was very pleasant and put a lot of effort in to make sure the customers were well catered for."
• "''Mohsin'', the young man who took our order and served us throughout was a delightful young man!"
• "Excellent Customer Service! The waitress Kelly looked after us and was very welcoming :)"
• "Staff cannot do enough for you plus they provided colouring in pages and pens for our small children."

Cons:

• "Bad customer service - the guy who answered the phone had language barrier he wrote wrong address even though I told him 4x the address."
• "Not even worth 1 star, COLD FOOD CAME 1 HOUR LATE WOULDN’T GIVE ME ANY REFUND OR RESOLVE THE ISSUE."
• "NEITHER THE WAITER NOR THEIR MANAGER ARE BOTHERED ABOUT THEIR EVENING CUSTOMERS."
• "The worst staff I have ever seen."
• "Yes the staff can be hostile..."
• "Also staff has too much attitude problems."
• "Lady who takes order is very rude and has attitude problems."

Cleanliness

Pros:

• "Restaurant is very clean and spacious."
• "Lovely, spacious halal restaurant, ideal for families."
• "They have washroom facilities and a place upstairs to pray."
• "Clean and modern looking seating area."
• "It's a nice and clean environment."
• "Clean and colourful decor, relaxing ambience with desi music!"
• "covid social distancing is practised well."

Cons:

• "The place is not clean. The people who prepares the food doesnt look clean."
• "It shouldn’t be allowed open, filthy and dirty plates, forks and you can see lipstick in the glasses."
• "The kitchen looked, dirty, dark and uncleaned."
• "We got served in dirty and smelly plates had to get them changed 4 times."
• "The table was FILTHY! My chair had KETCHUP on it!"
• "Horrible service! Had to get the plates changed 4 times because they smelled really bad and were dirty."
• "The hygiene rating is 3 but says it’s 4 on the door."

Value for Money

Pros:

• "Very tasty food good amount of lamb biriyani and Sheesh kebab comparatively good price as wellJust love it and good service."
• "This quite substantial lunch cost me approximately £10 which I thought was quite reasonable."
• "Great deals and extremely fair prices considering how tasty the food is."
• "The mixed grill is good value for money and everything is executed well."
• "The prices were very good too."
• "Love the variety the menu offers and at a cheap price."
• "The food here is cheap and cheerful."

Cons:

• "AVOID, prices gone up and portions getting smaller."
• "The food is bland and expensive."
• "Had the mix grill which was almost £30 what a joke."
• "Rip off too.. ordered a large mixed donner (takeaway), they didnt ask me but filled half the box with salad and hardly any meat."
• "they have also shrunk the sauces now with small pots given out with your order which is a third smaller then what it was!!!!"
• "Food came out cold and we were over charged."
• "Prices are little high, they can improve taste as per the prices."

Delivery & Service Time

Pros:

• "Takeout or home delivery experience was good."
• "Ordered for the first time for delivery and the food was lovely best food ive had in a long time."
• "Didnt have to wait long for the food and reasonable prices as well."
• "Food was hot, fresh and tasty."

Cons:

• "Waited 3 hours for food."
• "We ordered food 3 hours ago and still haven't received it."
• "Waited 2 and half hours plus for food and still haven't received our food."
• "food ordered for delivery was 20 mins late and cold."
• "We had to wait over an hour but was told it was a 20min wait to get our food."
• "so waited nearly an hour for an order that wasn't mine."
• "Waited for an hour for a meal and chips and saw many meals arrive for people who'd ordered after us."