Address: Lysander Rd, Patchway, Bristol BS10 7TS, United Kingdom
Phone: +441173011700
Rating: 4.4
based on 109 reviews.
Customer Service
Pros:
"The staff are welcoming and professional. They took the time to understand my driving needs and didn't push my decision."
"I would give them 10 stars for the experience and service if I could. I highly recommend them."
"The help and service I have received was excellent. All the staff I met were helpful, professional, approachable and had time to spend with customers."
"Nick was very professional and friendly throughout in responding to me even on his days off."
"In particular, we have dealt with Nick English on numerous occasions and he has always handled things with professionalism, friendliness, and sensitivity to our requirements and needs."
"Robert Chattwood couldn’t have been more helpful or efficient- he looked after us really well."
"Fantastic service from Phil and his team in the servicing department. Really went the extra mile to help me with an expensive repair and constantly kept me updated throughout."
Cons:
"I'm afraid it's another Robins and Day that I wont be using again."
"I refused to have all the above worked on and now feel that they have lied."
"Needed service parts for my Peugeot Partner. They took my order over the phone 5 days ago. Told me that they will call me back for price and availability. Still waiting! Very disappointed their service."
"I had very bad experience.One of the receptionist is very rude."
"AVOID AVOID AVOID! I recently visited this garage as I needed a replacement key - I received terrible service and ended up going elsewhere."
"What poor service. Zero communication."
"Unhelpful, condescending, given no benefit of apparent doubt over a missold insurance add-on."
Vehicle Purchase & Sales Experience
Pros:
"This was our 1st time buying a new car & although it was quite complicated & frustrating at times, Matt went above and beyond to help us..."
"He listened to me and suggested alternatives to meet my exact requirements in a new car."
"Nick makes the process really easy, he is really friendly, knowledgeable and straightforward."
"The salesman Nicholas English was extremely professional and could not do enough to help."
"The best sales advisor I’ve ever spoken to. Went above and beyond."
"Our sales lady was Caroline Lydiate, she was very pleasant and nothing was too much trouble for her."
"Robert Chattwood was the sales advisor & was a pleasure to deal with honest straight forward advice & expert knowledge of the car."
Cons:
"I came to this Peugeot to buy a new car, as soon as I walk in I am disgusted how the two customer service guys laugh at me without even asking me what I needed."
"I came to this Peugeot to buy a new car, as soon as I walk in I am disgusted how the two customer service guys laugh at me without even asking me what I needed maybe because I'm not white and they think I can't afford it, I will buy the car elsewhere."
"car in poor condition when we came to collect it, salesman not overly enthusiastic about putting it right, still waiting for missing bits to be sent 6 weeks on."
"Phoned this dealer to enquire about a used ex peugeot motor co 308... after 36 hours later i had to contact him again."
"Well known engine fault throughout peugeot once researched on Internet of sparkplug being broken in port 1 over £130 for 3 new sparkplugs to be supplied and fitted...not even are fault."
"Lion used cars actually means nothing at Cribbs Causeway."
"Awful service. Approved used means NOTHING. Save your cash and buy from an independent."
After-Sales & Service Department
Pros:
"We have always found the after-sales team service excellent."
"Excellent service.everything was so easy.nothing was too much trouble and any problems I had was just a quick email across and replied more or less straight away"
"I changed my review to 5 stars because the service department manager took the issue into his hand and resolve it for me."
"After 2 failed attempts to fix a warning light on our motorhome under warranty at another dealership, the guys at Bristol solved it, friendly, and professional from start to finish, excellent communication."
"Entering my 5th just add fuel deal I can highly recommend this company, especially Robert Chattwood (Sales Advisor) Who provides outstanding service throughout each agreement."
"The honesty and the integrity of this garage is second to none. The customer service was fantastic and they constantly updated me on the progress of my car."
"I recently had my Citroen C2 MOT here and the service was impeccable, especially Martin on the front desk who kept me updated and informed the whole time."
Cons:
"Last time I used them for a service i was doing a 'Service while you wait' and despite no additional work having to be done it took about 5 hours and me chasing them as to whether they had finished or not!"
"Employee damaged my vehicle by parking a new Peugeot so close they forced one of my electric mirror in causing damage to the mechanism."
"The car wasn't checked on time and I was waiting another 1 day to have it done."
"Booked service and MOT online, received confirmation but later received an email saying that the MOT couldn't be done on that day with no mention of the service."
"I paid £660 and nothing has been repaired. On top of that, they completely ignored me."
"My Van has been in there since 21st April. Called countless times for updates. Still no date given for when works will be completed."
"Overall disappointed with my contact with this dealer (at least the after-sales service)."