McDonald's Reviews Summary

Order Accuracy

Pros:

• "Moreover, his dedication to ensuring that each order is correct provides a level of confidence, both for me as a delivery driver and for the customers on the receiving end."
• "The monitors to order stuff help a lot."

Cons:

• "They failed to provide the ordered meals, all were missing with ingredient or were added with one not ordered."
• "Given completely the wrong order."
• "Regularly order from here via uber eats but becoming a joke. Constantly parts of my order missing."
• "We ordered 20 chicken nuggets and a large portion of fries. We didn't get the fries at all and only 19 nuggets."
• "A lot of issues with order accuracies, never had a luck with my grill orders."

Service Speed

Pros:

• "Very lovely staff and was in and out like a shot!"
• "Spacious...quick delivery of orders.. has got dining area upstairs as well."
• "Food came quite quickly and was hot."

Cons:

• "The new system with the machines takes ages to do so there is a long queue and it was very crowded."
• "It took over 20 minutes to get a double happy meal."
• "Very slow service at 11am took 25 minutes for table service."
• "Had to wait nearly 45 minutes for a tiny order. Awful."
• "Food preparation can't keep with orders, which results in a build up in people waiting for their food."

Cleanliness

Pros:

• "It's quite clean for a McDonald's and there is a section where you can sit upstairs as well that tends to be more quiet."
• "The Queensgate branch in Peterborough was good and had the cleanest toilets of any McD's I have ever been to."
• "Clean eating area and well maintained."

Cons:

• "Extremely crowded, very dirty, very understaffed."
• "There was dirty tissue on the floor, the floor desperately needed a proper deep clean."
• "Recently every time we have been in all the tables have been dirty and the loos are also quite unclean and often blocked."
• "This McDonald's was disgusting and filthy!"
• "Disabled toilet filthy, flooded with water and completely unsafe for use."

Staff Interaction

Pros:

• "went there today some worker named leonel and hamed made my day absolute sunshines."
• "Very helpful staff at the door to help anyone coming in which is needed as it can be quite confusing knowing what to do!"
• "The staff constantly walk around tidying up which is great."
• "Food was hot, ladies who served took order and sorted food were friendly, happy and very polite."

Cons:

• "Poorly managed store with poor customer service."
• "The staff, on the other hand, aren't as friendly, pretty stubborn, and tend to be argumentative if you have problems with any food."
• "The management was very rude as well."
• "The staff taking orders ain't very helpful in most cases."
• "Terrible service and rude staff."

Facility

Pros:

• "Was in town with daughter. What better place to eat, where you know EXACTLY what you gonna get, at a good price."
• "This location needs more seating downstairs."
• "Has self order machines so you can pay and collect and they have table service as well so you can get your food to your table."

Cons:

• "Absolutely the worst McDonald's I have ever been to."
• "Too crowded, hard to find place to sit."
• "The place is always horribly packed, the orders are regularly wrong, cooked badly or not even included!"
• "The disabled toilet had old string to pull the door shut, with no inside lock."
• "Just a normal McDonald's, always a super busy one."