Jenny Wren Reviews Summary

Food Quality

Pros:

• "Food was lovely and good value."
• "The food was perfect."
• "The food was amazing."
• "Had the chicken and bacon salad and it was genuinely very good!"
• "The portion sizes were good and everything was cooked well."
• "The food was excellent."
• "Delicious food prepared for us by Ash & Ash in the kitchen."

Cons:

• "The food was heated from a microwave."
• "Poor waiting time for food, presentation not the best."
• "The only thing that distracted from a still excellent experience was that my wife's fish batter was over greasy and not crispy."
• "The food and service was not very good."
• "Prawn cocktail took ages to arrive 17mins:43sec."
• "Prawn cocktail... finding them tasteless and colourless."
• "The peas were very hard & the mushrooms were overcooked overall was not impressed."

Service

Pros:

• "As soon as we walked through the door, we was approached by a friendly accommodating team member."
• "Staff were friendly and knowledgeable."
• "Throughout the evening we were served by Chris she was extremely friendly and polite excellent customer service credit to the restaurant."
• "The waitress made the difference. Helpful friendly and efficient."
• "Our waitress Karen, well, what can we say, it restored faith in UK customer service."
• "Staff were really friendly, quick and helpful."
• "Her attentiveness was outstanding."

Cons:

• "Don't hope for a proper pub atmosphere where you can comfortable just have a drink."
• "The wait times were quite bad considering how empty the place was."
• "Wait staff very rude saying nothing they can do."
• "The restaurant seemed to be short staffed for a prebooked event and so were rushing around."
• "The staff member almost threw them on the table, clearly unhappy about something."
• "Service was terrible at no point was we asked if any meal was o.k even though 2 complaints were made during the meal."
• "The restaurant wasn’t excessively busy but we and other customers waited over an hour for food to arrive, this is unacceptable."

Ambiance & Facilities

Pros:

• "It was very well heated and it felt lovely to get out of the rain into such a nice and warm place."
• "Ample parking, nice outdoor seating area."
• "Child friendly place with a good choice of meals."
• "Friendly atmosphere 2 children enjoyed the visit loved having the pizza and cutting it up then selves."
• "Food was good and generous portions for the children."
• "The place is clean, warm and great decor."
• "We were wowed by the food."

Cons:

• "The toilets in this facility are looking very tired."
• "Worst pub ever been in will never be returning. Dirty, furniture mostly broken."
• "Appalling, it was belting out freezing air conditioning."
• "The toilets were clean although the seat was missing on one of the gents toilet."
• "Nothing on the menu caught my eye."
• "They have removed the kids play area outside and added two touchscreen game box things in the corner inside."
• "The general decor needs a good overhaul, the multiple variety of chairs isn't attractive."