Currys Reviews Summary

Customer Service

Pros:

• "I went to get some help and knowledge about latest TVs and sales assistant Martin helped me with all the knowledge he has about latest TVs and technology, it was helpful for me and I know what I want to buy now. Thanks, Martin, I am buying one from Currys website."
• "Jack from the sales team helped my wife and I with the purchase of a laptop and printer with the necessary bits etc. Jack couldn't haven't been more helpful, I hope he gets the praise he deserves from management."
• "Finally found a real person, Paul, who was helpful and ordered a replacement."
• "Had a very helpful person who answered all of my questions, and then went out if his way to go and check something else after we had finished speaking."
• "Went in looking for a new micro sd card for my dad's phone but wasn't sure what was compatible and found more than I was looking for, shout out for martin from Crewe store for excellent customer service and friendly advise couldn't be more helpful very happy with the information I was given and the products I bought. Thank you."
• "We were served today by Martin at PC World Crewe. He was extremely pleasant and kind. Very helpful, which led us in confidence to buy a Camcorder. We would like thank Martin. A shining star to Pc world."
• "The guy who served me was friendly and gave excellent customer service."

Cons:

• "Customer service is very poor at this outlet. Trying to resolve an issue since past few months."
• "Shocking customer service, purchased a tumble dryer instore but only available for home delivery, it came when they said but was damaged."
• "DO NOT BUY ANYTHING FROM CURRY'S!!!!!!!!!!!! Their customer service is non existent if you have a problem."
• "Why did I have to visit PC World? Because after 4 days of calling their centralised 'help line' and e-mailing their 'customer services' I still hadn't had a reply."
• "I was advised by SMS at 06:45 am on Friday the day of delivery, and a time slot that I could not manage."
• "The experience was one of abandonment, unable to get anyone to serve us."
• "Sold by staff who usually have very little knowledge about the product."

Staff and Management

Pros:

• "Great staff, knowledgeable and very helpful."
• "Friendly staff, great range of products and lots of knowledge between the various staff members."
• "Excellent service from a team member on my visit."
• "A brilliant team of staff led by Christina - a 5 star manager."
• "Great staff who are very knowledgeable & helpful at the Crewe store."
• "Currys Crewe have fantastic staff. Always happy to help."
• "Met on arrival to store by Kerry who was very friendly, bubbly and polite."

Cons:

• "Looking at the front large group of employees were gathering around a blonde haired guy who seemed to be the manager... all i heard was f bombs and s words being thrown in the middle of the shop."
• "The manager was outside smoking she continued to strut up and down I walked out of that department."
• "Most horrible attitude of people working at this place."
• "He was obviously annoyed at me questioning the process but rather than reassure me he was very rude."
• "Staff absolutely useless, they have no interest in the customer whatsoever."
• "Customer service is bad, took back an online order and just got passed over to someone with 'Groucho' on his name tag, he lived up to his name. Miserable and not very helpful."
• "The store manager is rude and has no idea what he's on about."

Product Availability and Pricing

Pros:

• "Always coming currys when we missing some appliances or electrics, not saying its cheapest but always great choice of every single appliances available to take straight home."
• "Saw this today in-store (a white Samsung Tab A 10.1 £159 - £20 off) and thought that's good value. I will have it. Certainly. Oh, err, hum, we don't actually have any."
• "Prices were good on all items."
• "Over the last 10 years we got a Lenovo laptop a good £200 cheaper than online in a Christmas sale."
• "The sales man answered all my questions, understood my request not to go too expensive."
• "Came to purchase a speaker... didn’t have the speaker I wanted but found one similar in a blue instead a different colour which was ultimately a better choice."
• "E.g. Logitech keyboard and mouse combo was £10 cheaper in ASDA."

Cons:

• "Tried my best to give them £550 but every computer was out of stock all they offered me was display models at full price shocking that as a store I couldn't buy something they just told me to go online. Why have the store then if the store can't sell."
• "Great staff, knowledgeable and very helpful but, no dam stock."
• "Staff smoking outside the store- I maybe old fashioned but it doesn't look that professional."
• "They often run 'loss-leader' sales where they advertise a cheap product, but then don't actually have much of it in stock."
• "Very quick to take your money but very slow to refund it."
• "Visited to buy a sound bar... no stock and didn't really care that online it stated that it did."
• "Some good stuff but mainly overpriced... if they have deals they can be good."

Store Experience

Pros:

• "The store looks nice and is well laid out letting you see a good range of products."
• "Always an enormous selection of goods, like a kid in a toy shop, I can spend two hours easily in there. They really should provide some seating so I can have a rest while I'm looking at what else I can buy 😆."
• "I reserved a t.v. to collect the next day. I reserved at £449... got it at the cheaper price with no problems from the staff."
• "Go to Currys Macclesfield. They are far more helpful, make the customer feel like they are actually valued and they smile more."
• "Display stock is good, product names are well displayed so you can check online reviews easily."
• "Nice layout to the store and good amount of stock on display."
• "November 2022. Back to a new TV. Large choice of various makes sized from small to ridiculously large!!"

Cons:

• "Shocking experience!!!!!!!!!!!!!"
• "Don't visit the Crewe branch staff unfriendly and unhelpful do yourselves a favour and travel to the Wrexham branch instead completely different end of the spectrum nothing was too much trouble staff knew their product range and explained the benefits of their optional insurance policies so good was the presentation I purchased one and I never buy an insurance policy off the cuff like that !!!!!"
• "This has to be the worst store for customer service I have ever encountered."
• "However, I went on a Tuesday lunch time and the service was terrible, there was nobody on the till."
• "When you need after sale service, it's impossible to get hold of them."
• "The customer service in this store is atrocious, refused to honor the deal that was on the internet."
• "What a rip off."