YO! Guildford Reviews Summary

Food Quality

Pros:

• "On the plus side the food was very good."
• "The salt and pepper squid was crisp and tasty."
• "Yo Guildford’s food is fresh and tasty."
• "The salmon firecracker rice was incredible."
• "Food was incredible and service was exceptional."
• "The ingredients were super fresh and delicious."
• "Food was amazing! Fresh and DELICIOUS."

Cons:

• "The crunchy california roll was mundane."
• "Even simple dishes miss the mark."
• "The food (pumpkin katsu) that was served to us was, in my opinion, unacceptable."
• "The tuna nigiri had no taste what so ever and the yo! Fries were cold."
• "The avocado was brown and the salmon had a horrible taste, the rice was rock hard."
• "The chicken fillets were charred, back, completely burnt."
• "The food is simply horrible."

Service

Pros:

• "Although the poor waitress was absolutely rushed off her feet she was very friendly and helpful."
• "Our waitress was really kind and especially accommodating to my elderly parents."
• "Marlena was also very nice and helpful."
• "Thank you to Dan for taking the time to explain the technique to everyone individually and make us learn a bit more of the history of sushi, we truly enjoyed it."
• "Our waitress Ciera was lovely and attentive, couldn’t fault her."
• "His attention to detail and service was absolutely fantastic."
• "The staff were also nice, there was a girl in particular which stood out, a black girl, Marleener with red hair, very nice and kind, she made sure that our service was great and made sure that we were comfortable."

Cons:

• "Totally alienated by the awful customer service."
• "Poor service, pushed to use an app to even order a drink and then have the audacity to put a service charge on the coloured plates bill."
• "Service was extremely slow."
• "No pickled ginger or wasabi available and no button for calling for service like in other Yo’s."
• "The service was poor start to end."
• "Absolutely dreadful. My son was so excited to be trying Yo Sushi but the service was dreadful and my 4 year old waited over an hour for food we ordered from the kids menu."
• "Service wasn't great, no-one came at the end to take payment and took a while."

Atmosphere & Experience

Pros:

• "I had a great meal with my grandparents and really enjoyed the atmosphere of the place."
• "Blue mondays / blue january is an absolute godsend as dishes can quickly get expensive so having lots of £3 dishes is really good."
• "We tend to go on Blue Mondays which makes our bill a bit cheaper!"
• "The booths for four felt fun and intimate to spend time together in."
• "Love the new system after lockdown. Felt very safe."
• "Once you have figured out how to use the menu on your phone, it's awesome."
• "So so glad to be back in one of my favourite restaurants."

Cons:

• "Been going to Yo Sushi since it opened in Guildford. Never seen it in such a terrible state."
• "Filthy and cluttered restaurant."
• "They called to cancel our booking within 30 minutes of arrival time, giving the excuse that the kitchen was broken."
• "Do not sit by the door in cold weather. It opens whenever anyone passes by."
• "Eating next to a family makes me think this doesn’t work in the U.K. watching kids open the sealed plates from the belt and then put them back."
• "The music was extremely loud and the whole atmosphere looked like children who have been left alone without the parents’ supervision."
• "We didn't even order anything and we walked away, it was very dirty inside."

Value

Pros:

• "Blue Monday. Plenty of dishes for £3 and so exciting for the little ones to watch the food on the conveyor."
• "They offered really good discounts when I went and the student discount is a plus too."
• "If you can get a deal or use your NHS blue light card for extra discount then this is a great place to dine in."
• "For fast and reasonably priced tasty food, it’s a winner!"
• "Amazing place! 100% recommended. Lovely food, great quality/price."
• "Fresh tasting dishes priced really reasonably."
• "We used the QR code to order straight to the table which was fast and easy."

Cons:

• "Food was tasty but portions are small."
• "£90 for four is on pricey side."
• "To top it off; the prices are what you would expect to pay from an authentic japanese. What they actually serve is franchised fast food."
• "Complete rip off. 3 adults, 2 children spent £80 and left hungry."
• "The small portions of food were over salted and definitely overpriced."
• "Food portions are stingy and overpriced."
• "It's absolutely way too overpriced for what you get."