Chai Ki Reviews Summary

Food Quality

Pros:

• "The food is modern Indian with small dishes each exquisitely flavoured."
• "Loved the Butter chicken (amazing sauce to dip your Naan in) and the Lamb Sukha Masala (the lamb was tenderly cooked)."
• "Food was tasty with authentic Indian flavours and the spices were well balanced."
• "Food here is really good. They serve Indian food and chat items but really well made and flavorful."
• "The burnt chilli chicken is my favourite here and a sensation for the taste buds."
• "Dal makhani and chill paneer was delicious."
• "Every dish was well presented and tasted even better."

Cons:

• "Main course mattar paneer gravy was just a tomato puree."
• "The market sabz biryani was bad. It wasn’t even close to a biryani, more like masala rice with no spices."
• "The mains (chicken Gt road and matter paneer) tasted same."
• "The portions for the prices were ridiculous and the quality of food was such a disappointment."
• "The samosas lacked seasoning and the lamb curry didn’t have much flavour."
• "The prawns in coconut sauce, whilst the sauce was tasty the prawns that there coated and fried needed seasoning."
• "Kulfi in dessert tasted as if frozen condensed milk. I have had better at Tesco."

Service

Pros:

• "We were looked after the GM Justin who couldn't have been more helpful."
• "Service was on point. Staff were very prompt on taking our order and food was delivered in record speed."
• "Good food, and a good atmosphere. Very friendly staff."
• "Staff are very attentive and polite."
• "The staff were fantastic."
• "The customer service was excellent."
• "Staff very knowledgeable about food spices and food regional origins."

Cons:

• "There is also a 12.5% ‘discretionary service charge’ which we found ridiculous."
• "Service however needs improvement as they were not attentive, was difficult to grab their attention."
• "Staff were under trained: one acted like they couldn't be bothered being there."
• "Services could be slow, especially if you want to order extra nan bread or rice."
• "Took a while to pay as once we had our food, the staff did not return to the table."
• "Service wasn't great, staff would say they would come then didn't."
• "Service is bad. Took 20 minutes before we were able to order a drink when we arrived."

Ambiance

Pros:

• "Ambiance was nice."
• "If you want to be in a vibrant environment with a splash of colours than Chai Ki is the place."
• "Chai Ki accessible, pleasant, relaxing decor and very spacious !!"
• "The ambiance of the place is lovely and calming."
• "The interior is aesthetically pleasing."
• "The ambiance is so good."
• "Relaxed environment, pleasant staff, lovely ambient lighting."

Cons:

• "I would advise to sit upstairs as it stuffy and there is no window and Lot of tables in a small area."
• "The restaurant is quite dark for taking pictures."
• "Oddly sticky tables too.. kinda off-putting."
• "The only thing I would say is that they could have better decor inside, too much of an industrial feel."
• "Whilst the restaurant is family friendly, they dont have any changing facilities which in 2020 is a bit strange."
• "Unfortunately, the space was very compact and a table meant for two was very narrow to the point that my partner spilled her drink when trying to make space."
• "Very Bad experience."

Value for Money

Pros:

• "I love their quantity and the prices are reasonable as well."
• "The prices are expected at a restaurant in canary wharf but the food was definitely worth it."
• "The pricing was very good."
• "Prices were decent for Canary Wharf."
• "Price wise its very competitive as per the neighbourhood."

Cons:

• "Good food but really poor value for money."
• "£72 for lunch for two. £4.20 for coconut water that I saw poured from a supermarket carton sums it up."
• "The portions of food are very small."
• "The portions are laughable. You probably need 2 mains to fill you up."
• "Very over priced. Prawns are not king prawns."
• "Overpriced, less quantity, bad quality of ingredients, rice is not even proper basmati."
• "Overall a high priced no value restaurant. Must be avoided."