London North Eastern Railway - King's Cross Reviews Summary

Train Service and Staff

Pros:

• "I use this service approx 5-6 time a year, leeds to london and vice versa. Great service. I use assistance. Its free and i couldnt travel without it."
• "Banging train, boarded on time, brilliant WiFi, watched Netflix the whole time without any issues."
• "The staff are universally wonderful too and always work hard to see you are comfortable."
• "Each member of staff I spoke to were very knowledgeable about their job & the information I received was 100 percent."
• "5 star service by Martin, the train manager on the 11.32am from Newcastle to King's Cross, saw my daughter was upset and made sure she was Ok."
• "The staff were friendly and very helpful."
• "She and another female staff member kept chatting to me throughout my trip, between them they made sure I was never left alone."

Cons:

• "I have taken a star off because the carriage is almost invariably cold even on a warm day."
• "Unfortunately the staff at the information desk at King's Cross were unhelpful and gave me a big lecture as to why I was late to catch my train (which I missed)."
• "The station is very big, however one of the staff members inside the information ticket hall was completely lazy, unhelpful."
• "When they changed at York, we found the service to be cold and unwelcoming, and on several occasions were making disputes with customers."
• "We experienced the rudest ticket checker (although he only checked a few tickets) I have ever had the displeasure of meeting."
• "Pretty poor customer service on the 11.47 from Doncaster to KX on 22/09/23."
• "It's appalling customer service. I don't think I've ever encountered a worse attitude to providing support to customers."

Station and Facilities

Pros:

• "King's Cross station actually has a unique platform namely 9 & 3quarters which is in the Harry Potter movies."
• "This train station is a remarkable train station."
• "A beautiful station since the remodeling a few years ago. Lovely ceiling."
• "Clean with plenty of food and shopping options if you're in need."
• "Well designed train station with connections to the north of England."
• "One of the most famous railway/tube stations in London. The architectural design here is mind blowing."
• "King’s Cross railway station during Christmas is a sight to behold! Adorned with dazzling decorations, the station exudes a festive aura that captivates amid the hustle and bustle of the holiday rush."

Cons:

• "Not enough seats for people waiting for the trains."
• "On a 7 hour journey why cant they be maintained better?"
• "Delayed by over three hours on a trip to Edinburgh on a boiling hot train with the air conditioning out."
• "Since being 'awarded' the east coast mainline franchise Virgin have steadily increased the fairs and decreased the number of advance tickets that are available."
• "It would be nice to have a functioning service of displaying which seats are reserved to improve the customer's experience of going by train."
• "Our seats were reserved and I sat on the floor all the way down."
• "National rail station staff were very lacking in their awareness about disabled traveller assistance."

Travel Experience

Pros:

• "A very happy to travel in this LNER line rail, great experience, nice food, clean and fast trains."
• "Excellent service from when you get to the station, till the end of your journey. Their on board catering is second to non in the UK rail industry right now."
• "St Pancras is an experience. The hotel the champagne bar for Euro star departure."
• "International station with multiple destinations very busy hard-working and helpful staff."
• "Gets you from darlington to london city centre in 2 and half hours."
• "The cleanliness, seat comfort and facilities aboard this train are excellent."
• "Comfortable and speed service to travel between London to Edinburgh. Beautifully designed in and out, cleaned throughout all coaches."

Cons:

• "Horrible horrible horrible. Will definitely avoid next time!"
• "AVOID. AVOID. AVOID. Assaulted THREE TIMES WITHIN ONE HOUR. Requiring medical treatment."
• "Never again ! And all they can offer is refund for a ticket without compensation or means to try arrange ways to get people home even by replacing them with buses."
• "Worst train of any I've ever taken on a trip in the UK."
• "Terrible second time experience.. in the whole train, temperatures are freezing!! Inhumane conditions!"
• "Absolutely awful. These clowns can’t run a bath let alone a rail company."
• "Paying almost 40£ for this treatment..never again."