Address: Deane, Basingstoke, RG25 3AX, United Kingdom
Phone: +441256518160
Rating: 4.6
based on 143 reviews.
Service
Pros:
"Beautiful place with great level of service! The staff was really focused on our needs."
"The service is excellent here, very friendly even when dining with my 9 month old baby."
"Staff were courteous, helpful, friendly and prepared to adjust dishes to fulfill dietary needs."
"I thoroughly enjoyed my meal... The service was good and they were very accommodating."
"The staff at Palm Brasserie for a night away as a couple and had a brilliant evening - the food was divine, the wine was exquisite and the atmosphere was relaxed yet refined."
"Really attentive staff, lovely atmosphere and delicious and diverse menu."
"Staff friendly, management accommodating and food was great."
"Food was nice well presented but expensive (for me) the drinks were also expensive! we went on a sunday so a set menu, the waiter's/waitresses were polite but i felt they lacked customer service we were only asked for a drinks order once when we sat down and after that we had to try catch someone going past to order more drinks."
Cons:
"Absolutely disgraceful and despicable they have the nerve to do that to our kids. NOT RECOMMENDING FOR FAMILIES."
"Ambience is lovely. Love the decor. But will not go again because of bad service."
"12 of us had a birthday celebration lunch and the food was well cooked and varied. However, the service was a little slow."
"The service was quite slow, but all of the staff were delightfully friendly."
"There was no check up during the meal, and when plates cleared we were never asked how the food was. Quite disappointed as it’s certainly not cheap."
"Exemplary service at the start, which sadly teetered off as the evening wore on, due to forgetting things."
"Very generous portions. The staff are so nice and welcoming. I was really impressed with the staff member who offered a taxi in case we had had too much alcohol - a really responsible approach! (we didn't need a taxi😁) I will definitely go again."
"Great food but staff were inattentive and seemed uninterested. Had to ask several times for tap water."
"very rude front of house person who spent more time complaining about how we'd booked(online and had a lovely email back from a lady saying looking forward to seeing us) than making sure we were OK. All other staff and food lovely."
Food Quality
Pros:
"Food wise they have gone downhill. Came here in May/June for an amazing lunch."
"Ordered a side dish of rice when the food felt bland. It came after we were done. Generally food is very dry."
"The food was first class with great service. I had the Sunday lunch."
"The food was absolutely delicious. I had the burrata salad to start, followed by the beef short ribs."
"The food all four of us thought was of an excellent standard. Nice little touches here and there to remove it from the normal."
"Impromptu dinner with my best friend and we loved it! Fabulous food, with generous serves, extensive wine list, which always makes me happy and great service!"
"Best quality meal we have had for ages. Genuine top quality in a lovely spacious setting."
"The Thai red curry crab cakes were so delicious and full of flavour. Morrocon lamb shank was extremely tasty."
"Very impressed with the quality of food. The Galician Octopus is superlative. Seaside Paccheri were even better."
Cons:
"Came for lunch out for a birthday. Calamari starter was very nice so set the bar high, however the ribeye was a bit of a disappointment."
"I thoroughly enjoyed my meal, I had the seared lamb rack. Others at the table also enjoyed their meals except one as he found a bone in his chicken burger."
"The food was good only problem I couldn’t eat it because it was a bit cold I ordered ribeye steak and when steak cold that’s mean your dinner is ruined."
"Food quality was not at it's best. For the prices charged. And to top it off a service charge of 10% was automatically Add to the total bill."
"The toast in the starter was so over cooked that I couldn't even cut it with my knife. Our table was at 7pm and they had already sold out of the beef, so i opted for the roast lamb. What a disaster!"
"Food was okay but not justified prices for what was served, felt the table service was a rushed and chaotic, but staff were always polite."
"Good service, however food must be dependant which chef is on shift. Cremated my steak which was almost impossible to cut, have had better."
"Had to ask 3 times for my drink. The toast in the starter was so over cooked that I couldn't even cut it with my knife."
"The photos of the decor and food promise an experience that just doesn’t deliver. The kitchen really need to focus on the basics of cooking, after all we are there to eat, the food has to taste good."
Ambience and Decor
Pros:
"Ambience is lovely. Love the decor."
"The restaurant was completely refurbished a few years back and they have done a wonderful job."
"It is a restaurant that is too charming! I went for dinner and each dish that was served was perfectly special."
"Beautiful decorated very large spacious inside and outside."
"I loved our dining experience at the Palm Brasserie. The decor in the restaurant was beautiful."
"Wow amazing lunch. What a find. Atmosphere and surroundings lovely food stunning."
"Absolutely insane restaurants. The inside is very beautiful and modern, nice use of light, building and stunning big windows."
"Very impressed with the quality of food. The Galician Octopus is superlative. Seaside Paccheri were even better. I Did not expect to find seafood of this quality. It goes without saying that desserts were exquisite, I tried panna cotta and my wife had the chocolate fudge...what an experience, must try. Staff were kind and professional. A hidden gem just outside the road to Andover."
Cons:
"Can't moan about the atmos as it was early afternoon and very quiet."
"Food was nice well presented but expensive (for me) the drinks were also expensive! we went on a sunday so a set menu, the waiter's/waitresses were polite but i felt they lacked customer service we were only asked for a drinks order once when we sat down and after that we had to try catch someone going past to order more drinks."
"The acoustics are terrible, not helped by very loud bass music, so it made having a conversation difficult without shouting at each other."
"A big disappointment, our initial reception was very brusque and not very welcoming, nobody offered to take our coats. We were shown our table and had to wait 15 mins before we were offered a drink."