Lidl Reviews Summary

Store Experience

Pros:

• "The refurbishment has made shopping here easier, there are now self service tills."
• "Right next door to the East Ham tube stop (District Line), convenient and on my way home!"
• "This new branch is a live safer and parking is free for an hour and a half."
• "Impressed by the shop size and products! It looks very clean and neat, loved the fresh bakery that shows the Vegan symbol on the tag!"
• "It's a well-stocked and well-managed branch."
• "Good size store with wide selection of products at competitive prices."
• "Every grocery can be done here. It has everything you need."

Cons:

• "it has really gone downhill now its over priced filthy, has hardly any stock and has some rude staff that shout at you."
• "Such a cramped store. Understaffed and full of eastern European customers, feels like it's a mini Bucharest or Warsaw."
• "This place is generally very messy."
• "The most horrible Lidle store ever. Always long queues."
• "Store is always dirty."
• "Bakery section is a bit dirty and unhygienic."
• "The chocolate/sweet section was a mess."

Customer Service

Pros:

• "Staff are more helpful with quick assistance, which you don't get at Upton Park store."
• "The staff are efficient and there's hand sanitiser when you walk in."
• "Nice friendly staff always willing to help. Self service area too."
• "Staff are very friendly and turn to assist quickly if you wave hands for help."
• "Mostly friendly and helpful staff."
• "hi , today 11th January 2019 , 22.00 hours at lidl eastham the security guy was wishing each and every customer's."
• "Love this store. Great fresh produce at sensible prices. Middle of Lidl always has interesting and useful items. Customer service is good and not usually too long to queue to get through the checkouts."

Cons:

• "Tell some of your staff to speak to customers with manners and respect."
• "I saw some pop-up managers who are very rude to Asian peoples, especially to Indian students."
• "Customer service at the paying till is not very friendly or polite."
• "Unexplainable behaviour of some employees. They are angry to customers for coming to shop."
• "self service staff workers are always very unfriendly and haughty with customers."
• "The staff were rude and unhelpful, and refused to open any more self service checkouts when there was a long, disorganised queue."
• "Im writing this about a staff member named Tony i’m very disgusted with his how he treats his customers."

Product Quality

Pros:

• "The vegetables are decent and the bakery section is especially good."
• "Good value for money and their bakery fresh and clean."
• "The croissants are excellent value as is the craft beer."
• "We love the croissants and other bakery food from this shop. Rate is less compared to other shops. Vegetables n fruits are fresh."
• "Bakery is madness 👌👌 They're very cheap and also taste really good!"
• "Love going here for their bakery products. The prices are reasonable. The customer service is great."
• "Great bakery aisle which often has deals and promotions."

Cons:

• "Lidl is misleading customers by pricing £4.49 and then charging £5.25 for anchor butter."
• "don't buy fresh juice from the juicer !!!!!! it's disgusting !!"
• "I bought the chicken frankfurters and they taste like there was a bone mixed with it!"
• "Unfortunately fruits are not very good quality... To the management: Please on start trainings- motivate your new staff members to be more friendly with the customers."
• "Last 5 or 6 loafs I bought are sticky inside, impossible to cut it as it sticks to the knife."
• "Stupidly maintained store in a good location. Quality of the fruits always a lottery once open the Plastic packs which you cannot see the quality......."
• "The shelves where empty. So crowded and couldn't get any basic grocery because all were sold and it was not restacked for the next customers."

Pricing and Value

Pros:

• "Like to shop here especially for basics, compared to other leading supermarkets its the cheapest."
• "I Can not Recommend Lidl enough it is Thee place to shop & buy all U need for your (home) & kitchen & always the best value."
• "Lidl is a great place to spend money on groceries and packaged food for little money."
• "The prices here are better than at other supermarkets."
• "Confectionery items are relatively cheaper compared to other discount retailers."
• "Best supermarket chains. Lowest prices guaranteed."
• "Whom doesn't love lidl! I love it too and is a good place to do your food/other things shopping and they have good prices."

Cons:

• "it has really gone downhill now its over priced filthy, has hardly any stock and has some rude staff that shout at you."
• "The reviews alone indicate that action is not being taken by the owners of Lidl yet they seem more than happy to constantly inflate the prices and reap the rewards while we all struggle with the cost of living."
• "It's a decent super market, but offers are not as great as you see in Tesco or waitrose."
• "Daily necessities are not there as shown in the browser Most of the evening sugar is not available 11/5 to 17/5 Browser shows pedestal fan but there is only table fan It is always like this here."
• "Their hand bags costs 0.20£, and if you put 2 bottles of water in, they gonna be broken as soon as you leave the shop."
• "Space is not efficiently used, and therefore less categories of items."
• "Sadly they have got rid off a lot of the simply' ranged products which were great with the cost of living crisis, hope they start selling them again."

Store Accessibility

Pros:

• "Right next door to the East Ham tube stop (District Line), convenient and on my way home!"
• "This new branch is a live safer and parking is free for an hour and a half."
• "A super convenient place to find daily use products."
• "Lidl items are amazing but This location Lidle(Eadt Ham) only good via foot or via public transport."
• "It's a well-stocked and well-managed branch."
• "Great convenient store to buy your groceries to bakery products here."
• "Lidls are great! Not only this one but all of them! Good products and fair prices."

Cons:

• "Such a cramped store. Understaffed and full of eastern European customers, feels like it's a mini Bucharest or Warsaw."
• "The most horrible Lidle store ever. Always long queues."
• "It is a good and clean lidl. However very little space to move around as aisles are quite narrow and it is usually really busy at all times of the day."
• "The closer branch to me in East Ham has no parking which makes difficult for me because of my disability due to my mobility."
• "It's always over crowded no matter what time of day, and even if you do queue for ages to use even the self checkouts, there's rarely any bags left in place for you to use."
• "There are around 20-25 self checkout machines but only 6-8 seem to be on always resulting in long queues."
• "Should have more card and cash tills. Every time I go there’s only 2 tills open and sometimes you line up for long time to realise the toll is only card or only cash."