Asda Barking Superstore Reviews Summary

Customer Service

Pros:

• "Some staff members are absolutely lovely and helpful."
• "The staff are always helpful to me on many occasions."
• "Staff are helpful and kind."
• "The two women that were checking our bags were nice and even said sorry after."
• "Huge range of products, friendly staff, always able to get what I need in store if not I’m able to order it to store."
• "Self check out queues move quickly due to staff who make sure of this."
• "The customer service here is amazing and the staff are very friendly and helpful."

Cons:

• "Khadija working in self check area was really rude to me when I asked for help."
• "The worst treatment received in my life by one of the workers, She was very rude and unprofessional."
• "Very poor customer services by majority of staff, from shopfloor staff to the tills."
• "One particular Asian security guard seems to racially profile shoppers and is very rude."
• "Hi, I'd like to make a complaint about your staff member Nadia Rahman, she was extremely rude to me when asking for assistance."
• "The service was very disappointing. The supervisor/manager was extremely rude."
• "Staff are very rude, unprofessional and there is a serious lack of training on store policy."

Store Layout and Accessibility

Pros:

• "Lots of space to park."
• "Has lifts and escalators and sufficient parking space."
• "Large shop seems very busy, parking is free if your spending in the shop."
• "Good parking available most of the time in the provided car park."
• "Pretty handy place in the centre of Barking. For parking longer than an hour be sure to buy something and keep your receipt."
• "Nice amount of parking but can get very busy, lots of bus stops outside store and barking market right outside."
• "This ASDA has patient parking it also has a parade of other shops a baker's a small post office."

Cons:

• "the worst parking lot you shop for large sums and you are not given a scanning ticket for parking."
• "The shop floor is clean that's not issue. But the bakery is not display as it shows on the photos. And the worst thing is lower floor car park is very very dark."
• "They have recently started to change locations of items, so its all confusing."
• "The Store Layout is strange, poorly organised and it is very difficult to find many items."
• "Disgusting smell from the carpets near the lifts in all floors possibly due to spillage of liquid from bins while moving them across floors."
• "Most morning you cannot access certain aisle as sales assistants are packing items which sometimes can be a hazard."
• "Smallish branch of Asda, shop floor is a little untidy, some products out of stock or in the wrong place with no price visible."

Product Availability and Quality

Pros:

• "Great variety of products. Groceries, clothing, frozen food, drinks, juices, vegetables, snacks, fruits."
• "Most of monthly shop available."
• "Great superstore! Has most things you need, from clothes to home ware, gadgets and grocery - you can get your shopping done in one place."
• "Offers a good range of ethnic cooking ingredients and prices are generally good value."
• "Amazing selection of stuff at good prices."
• "It is a very big Asda with car park and cafe, has an amazing range of products."
• "World standard Super Stores of almost all varieties of 🏠 Household products & tools of daily utilities."

Cons:

• "I don't like their fruit."
• "Disappointed in this supermarket due to their lack of stock."
• "Big selection but no egg!"
• "Found out of date fresh products on the shelf numerous times (meat)."
• "Today, May 18, 2023, I went to buy ciabatta bread as I always do, but I came across all the production that would expire on the 21st with mold."
• "The fruit and veg produce ain’t good enough in terms of shelf life. Absolutely disgusting..."
• "If buying any of the Haji Baba meat, you’ll need to ensure that the use by date is multiple days ahead."

Security and Safety

Pros:

• "Security guard is friendly."
• "The store is clean and organised and all employees are wearing some form of PPE."
• "The store is neat and tidy and well stocked."

Cons:

• "Security are a joke they will usually racially profile customers."
• "Have to be careful not to get pick pocketed as well."
• "No toilet facilities apparently a leak as all other shops/food places in the area."
• "Security guard very aggressive he used his physical abuse against me."
• "The Caucasian security guard (used to be bald now has hair and a beard) is a racist, unprofessional, ignorant - uneducated individual."
• "Went here on the 17th April to shop during lockdown and arrived to no queue at the door and the inside was packed like prior to the lockdown."
• "But my mums comes here when she’s in a rush."