The Smile Clinic Cosmetic Dentistry & Implant Centre Reviews Summary

Staff Professionalism and Care

Pros:

• "They are so kind, and care about you."
• "The staff from reception to dentist are professional and caring."
• "Mr Parker was very gentle and reassuring to my son."
• "Both Dr Shah and Dr Parker have been Superb. All Dental nurses are polite kind and always friendly!"
• "Professional and friendly service, my dentist put me at ease as soon as I walked in."
• "The whole team have been polite, friendly and very professional."
• "Kind, friendly staff."

Cons:

• "I had my first visit on the 8th. The dentist I had made my autistic child very worried uncomfortable and she had a melt down."
• "Really not happy with the service. I hate the dentist as it is (bad experiences), and managed to book an appointment for a check-up."
• "No professionalism at all. No empathy from him."
• "One of the doctors that tried to treat my daughter just didn't have a clue how to deal with kids."
• "I have never had such a rubbish situation and NHS are bad as It is. Stay away from these people."
• "Really disappointed with the treatment and with the overall doctor's behaviour."
• "The dentist I had was so rude!"

Facility and Efficiency

Pros:

• "The staff were very friendly and the Practice is very modern and clean."
• "Friendly professional service. Appointment availability isn’t bad at all."
• "Not a regular here but fitted me in for an appointment within 24 hours, was seen very promptly."
• "To give you a ref on how quick/efficient it all was, my appointment was at 18:35, but I got in early at about 18:30, and I was out of the door at 18:40."
• "Great staff. Felt safe in dental chair. Calm surroundings."
• "Very kind and helpful staff. Clean and professional environment in easily accessible location."
• "The reception staff are always helpful polite and seem to be very efficient."

Cons:

• "Been here for 3 years but have gone downhill. Fillings they put in fall out after half hour of putting them in."
• "DISGUSTING!!! When you pay by card and you want to cancel you have to wait for the owner to get back off of his holiday... If you pay by card you should be refunded by card, you don't get this problem at other Clinics."
• "Would not return, really disappointing at the lack of care I received."
• "Had a tooth removed and have had jaw pain ever since."
• "Awful experience. I have been waiting for the apt for 1 year, and when I finally got it, the way that the dentist spoke with me was unbelievable."
• "Also, waiting times are very long at the Smile Clinic - I waited for 3 weeks for an initial appointment to be told to come back after another 3 weeks."
• "NHS patients receive substandard service, always felt rushed had to return several times for the same issue that never did get resolved, left with a big hole in my tooth!"

Customer Experience and Satisfaction

Pros:

• "Highly recommended by a nervous patient."
• "Definitely recommended to anyone wanting a perfect smile and to begin feeling confident."
• "I’m very scared of going to the dentist but they both put my mind at ease! Very approachable."
• "Highly recommend this practice. Dr Shah is an incredible dentist."
• "Absolutely fantastic dentist I’ve always had a phobia of dentist last year I had to have two teeth taken out by my dentist he told what he was doing at all times and now he has put me at ease so much I’m happily to go to the dentist at any time."
• "I had Dr Dhruv, who I would recommend as he was reassuring and kind."
• "Best dentist I’ve ever been too."

Cons:

• "Will not use again."
• "Would absolutely never recommend."
• "I'm confident that if I went elsewhere, I would not have ended up in hospital. Do not come here."
• "Worst dentist ever. Receptionist is the rudest human being. And the dentist are quite unprofessional."
• "DO NOT use this dentist if you have an emergency, they do not care about your safety."
• "Receptionist rude and unhelpful."
• "The nurses were snarky and unhelpful and I shall not be reattending in a hurry. Totally unprofessional."