Nando's Walthamstow Reviews Summary

Service

Pros:

• "The staff we were very polite and attentive, always spotting when we were in need of a drinks refill."
• "The service was good."
• "The service was quick, the food was tasty - I had burger with chicken tights and sweet chilli - was great!"
• "Service was very good in catering for my allergy."
• "The service was quick and efficient, which is perfect for when you're hangry and need food ASAP."
• "The customer service if I can give it 💯 💯 💯 even that would be less.. mashallah what a great service we have got today from ubaid."
• "Big shout out to Mike and his team who welcomed us with a smile and made sure we are happy with everything."

Cons:

• "I was not amused by the service I received today."
• "Looks like the place was poorly managed and couldn't cope with the amount of customers going in and out."
• "There obviously aren’t enough staff on tonight- so why haven’t they closed an area of the restaurant to make it manageable???"
• "Worst service i have ever received from a nandos restaurant."
• "Shocking service. Ordered three meals to eat in, with my family. We each received our meals 10 mins apart."
• "Staff needs training. The place wasn't busy and yet three waitstaffs passed by without any acknowledgment."
• "Very bad service. Ordered food and they gave me the wrong order. called them and they told me there was nothing they was able to do."

Food Quality

Pros:

• "Food is excellent, no fault at all."
• "Great food at a price between fast food and full restaurant."
• "The food was great. Everything was hot and fresh and came out surprisingly quickly."
• "The food is really good. It's perfect if you like spice, they have a wide variety of spices and spicy sauce's, and if you don't then they have options for that too."
• "Food is lovely as usual."
• "The food was served warm and was delicious😊"
• "The food was absolutely fantastic, making it a must-visit for anyone craving great flavors and a wonderful dining experience."

Cons:

• "First time at this branch on busy Saturday afternoon. Food was dry and overcooked."
• "The portion sizes are a joke, I would class the take out sizes as Childrens portions."
• "A whole chicken used to fill the two of us some years back now it's just a bony little chick and far too expensive for something that still leaves you hungry and unsatisfied."
• "Umm, the driest most bland, breast came and it’s genuinely put me off Nandos for good."
• "Never expected to have an 'untasty' food like this. Really disappointed by the food."
• "They destroyed the butterfly burger it tasted very juicy before but now is bland and dry."
• "Got wrong order then was given burger with hair in it."

Ambience & Cleanliness

Pros:

• "Nice clean indoor and outdoor dining area."
• "Table was clean.. good music ahh X Keep it up 🙂"
• "The restaurant is very modern and spacious and there was a mixture of age groups and families eating in."
• "The atmosphere is wonderful and we really enjoyed our stay!"
• "The toilet facilities are clean and maintained."
• "This is a welcomed addition to the string of restaurants recently opened in Walthamstow. Nice friendly atmosphere, great for catching up with friends, family time or even birthday celebrations."
• "The restaurant is spacious and has a good open plan atmosphere."

Cons:

• "Be very safe when you visit this store. They do not have proper CCTV cameras, there is no hostess."
• "No one in this restaurant looked happy. I did not see 1 member of staff smile or look happy."
• "The restaurant was dirty with rubbish on the floor, salt and crumbs on the seats."
• "It’s located in a partly pedestrianised area and parking is difficult."
• "Shocked at how dirty the place was. The 'clean plates' had sauce on them and were wet."
• "Shocked at how dirty the place was."
• "The ‘ambience’ is completely and utterly ruined by the group of people who hang around outside the restaurant with a huge speaker playing the loudest rap music."

Ordering Experience

Pros:

• "It was super easy to order online."
• "Ordering the food was simple enough and the order came to our table rather quickly."
• "The staff are welcoming and the service is very quick when using the QR code."
• "We was brought our drinks and our food were brought to us within 10 minutes."
• "The food arrived quite quickly and was as ordered."
• "The customer service was friendly, professional and genuine."
• "The food itself was good but the one main issue is the chips were hard and not very nice."

Cons:

• "Took ages to order as it was busy at the till."
• "Do not order online. You get an email that says you don't have to queue you'll just be approached by a member of staff. This is not true."
• "The method to order food and get into the Nandos is just ridiculous. I had to sit there for a good 5-10 mins whilst I create an account and get my bank card out on the table!"
• "Service is great and so is the food. However, it is quite a hit or miss; sometimes the service can be great and you can be given a table in no time and other times the food takes longer than expected and does not taste as nice."
• "Normally decent service. Unfortunately today, we went there to break fast, was told there will be an 20 minute wait, but our meal came out 45 minutes after ordered."
• "Nice big nandos, friendly staff. However the day I went they really struggled to serve half the restaurant (only half full!), 30 minute wait to sit down, got our order wrong too and then it was cold and needed to be reheated."
• "Had such an awful experience today, ordered my food 45 minutes in advance only to get there for them to tell me they haven't started the order yet."

Staff & Management

Pros:

• "Helpful and firmly but friendly in control of the crowds."
• "Big shout out to Mike and his team who welcomed us with a smile and made sure we are happy with everything."
• "Popped in today, I have to say the manager on shift today, didn't get his name. But he went above and beyond to correct a mistake."
• "Clearly Nandos knew what they were doing when they put Nandos Walthamstow in place. Clean and tidy, food cooked beautifully and a special applause to the manager Val who took care of my family's every need."
• "The manager was kind, friendly and funny."
• "Olivia was amazing !!! She made the stay so comfortable and she was so attentive."
• "We went during a really busy period but I was really impressed by the quick and organised management."

Cons:

• "The poor waitress politely asking the woman (I think the only adult at the table) to mind her children and getting poor attitudes back."
• "There obviously aren’t enough staff on tonight- so why haven’t they closed an area of the restaurant to make it manageable???"
• "At the time of my visit, it seemed that this branch of Nandos was short staffed and struggling to sustain a seemless service."
• "No one in this restaurant looked happy. I did not see 1 member of staff smile or look happy."
• "MANAGERS ARE BRILLIANT AND ATTENTIVE. UNFORTUNATELY MOST NOT ALL STAFF ARE ABIT RUDE AND WALK PAST YOU WHEN YOU TRY TO GET THEIR ATTENTION LIKE YOU ARE NOT THERE."
• "Very bad service. Ordered food and they gave me the wrong order. called them and they told me there was nothing they was able to do. Manager Micheal is useless and so is weronika. Dismissive and unhelpful."
• "Customer Services is really bad. Manager called Rafa was not understanding at all."