Nando's Elephant & Castle Reviews Summary

Customer Service

Pros:

• "Amazing customer service!! Very friendly staff."
• "Staff was absolutely brilliant, friendly and helped where they could."
• "The staff are really friendly especially Dillon who really looks after us every time we visit."
• "The staff and Frank the manager was so friendly, am definitely going back there next time."
• "Great customer service and staff are very friendly."
• "The service from Dillon is first class. He really knows how to look after his customers and never fails to put a smile on my face!"
• "The service was amazing! We was greeted by Dillan who was very helpful and made us feel we welcome."

Cons:

• "customer service wasn't up to scratch."
• "Some staff were so rude. It was fairly busy/ lunchtime rush. Waiting list and seating system in place is poor."
• "Nice food as always but when it gets busy, customer service and speed of kitchen to waiters and waitress starts to decline."
• "Really bad experience, they got our chicken burger order wrong twice and added the yogurt in it."
• "oh dear oh dear.only 1 person on till and had to wait ages.not good customer service as did not say 'Sorry to keep you waiting.'"
• "The service here was fairly bad."
• "Service…well I am sure they did their best but they seem to be clearly under qualified for the job."

Food Quality

Pros:

• "All nandos usually taste good."
• "Great food."
• "Their lemon and herb chicken 🐔 Is delicious and a quarter is a good portion for one, the Rainbow-Slaw feel nutritious and nutty and the peri peri chips are a sin that is worth commit."
• "Delicious food, hot and spicy."
• "The food was wonderful and perfectly seasoned."
• "The food was delicious and the right amount of spicy."
• "Yummy food, chicken cooked and seasoned to perfection."

Cons:

• "Firstly they were out of ketchup. Next the chips and chicken burger arrived cold."
• "when I got my chicken it was a little Luke warm, took it back no quibbles got a hotter one."
• "its awfully cold in there so definitely dont count on this nandoes for a cozy vibe🙄"
• "Ordered Nando’s a couple of weeks ago, visit this branch today, clearly food standards have decreased."
• "Horrible food. Ordered a mixed salad with two chicken thighs. The salad was warm and the chicken thighs were not chicken thighs but instead two small strips of chicken."
• "The chicken hardly had any colour.It wasn't browned properly;this was my first experience of this kind."
• "The chicken isn't marinated. You ask for extra hot and they just pour a bit of sauce over the top."

Ordering Experience

Pros:

• "New way of ordering was explained clearly and social distance was kept at all times."
• "Digitizing the ordering gives staff more time to do other things."
• "Nando’s was recommended to us from a friend while we were visiting London. Friendly staff!"
• "The takeout experience was great, I was greeted at the till with a welcoming smile by Lee who took my order quickly."
• "Ordered online and had a real nice experience. Delicious food, and prompt service."
• "Both indoor and outdoor seating available with quick service."
• "Food delicious and well presented, everything came in the right time."

Cons:

• "Ordered online for delivery and food did not turn up!"
• "Be nice to be served at the table not having to use an app. Does take away from the personal touch and the communication from your server."
• "Over crowded to the point where you have no choice but to listen to other people's conversations."
• "me & my friends came in a big group, firstly they messed up our orders, then When the correct order came, I went outside for 2 mins and they threw away me and my friends food, they didn’t even give us a refund."
• "They did not even bother in helping me place the order, they literally said 'check the QR code' follow by a 'you’re right?' In the middle of my meal."
• "Called nandos customer service and they said it had been signed for and delivered. Which is false!"
• "It took 25 minutes for them to serve up some chocolate ice cream for my kid, that is in a sealed container."

Ambiance and Location

Pros:

• "When it’s nice out, though, the restaurant’s capacity doubles and offers lovely tables off the front of the space, making for a good place to enjoy summer sun."
• "This one is a cosy place and amazing team explaining any query and translating when possible."
• "This is one of the better locations for nandos. Comfy decor and cozy place to eat in."
• "They also have outdoor seating."
• "This place is so close to the station and in a good location. Ample of sitting area."
• "Nice mellow surrounding with Latin background music, a little crowded and busy but otherwise nice experience."
• "A nice and spacious place to satisfy that craving for chicken!"

Cons:

• "shame about the constant nearby traffic & amount of blue light emergency vehicles that pass during my time there."
• "Elephant & Castle is such an utter shithole."
• "Havent had a proper meal in there in weeks. There are either maximising profits or have an undisclosed chicken shortage."
• "The door man earlier kept starting at me while I eat. So much for a terrible service from the time I walk in and walk out."
• "Restaurant quite outdated and run down."
• "it’s a bit of a dive and the outside section is covered in rubbish."
• "This location feels outdated and slightly rundown, especially compared to Nando’s branches in other parts of the city."