Address: 263 Beckenham Rd, Beckenham, BR3 4RP, United Kingdom
Phone: +442086596677
Rating: 4.0
based on 91 reviews.
Staff and Team
Pros:
"Great bunch of guys for whom nothing was too much trouble."
"The removal team is friendly, hard-working and make you at ease instantly after arriving - all your needs are met."
"The movers turned up on time and were fantastic."
"The team that moved us were absolutely brilliant. Polite, jovial and nothing was too much trouble for them."
"The removal guys were very friendly and checked before moving anything of importance."
"Lewis, Andre and Sam who helped me move house today were an amazing team who really went out their way to help me and my family out."
"The team were fantastic and John and Raphael are worth a special mention."
Cons:
"Whilst the guys were here i noticed a couple of scratches and a new dent on my American fridge/freezer and some feet missing from our sofas."
"The removal guys were ignorant."
"There was one chap on the team that was a little lazy, avoiding lifting heavy items and hiding in the back of the van which the rest of the guys were clearly getting annoyed with."
"The movers damaged my home and a picture, which was hanging, then denied it."
"Items broke due to careless stacking and removal men left the leftovers of fried chicken lunch in one of the boxes."
"Unfortunately this time there were damages to the property including damages to the furniture and fittings."
"I never asked the movers to move a heavy wardrobe up the stairs. They decided not to take the furniture apart and do it."
Customer Service
Pros:
"Everything went perfectly and I wouldn't hesitate to recommend Caseys."
"We are delighted with the efficiency and professionalism of the staff."
"The ladies I spoke to in the office (Lisa, Katie and Amy) were so lovely and all really helpful."
"The girls in the office kept me updated throughout the process and the movers were absolutely fantastic."
"Office team ensured that all my specific details were correct and passed to the moving team."
"The office is also very observant in making sure the booking is tailored to your specific needs."
"Casey's made the whole experience stress free from the initial phone call to the lovely girls in the office."
Cons:
"What an awful, stressful experience, courtesy of an incredibly rude and unprofessional company."
"The owner called me a liar when I called to complain."
"Worst experience renting a removal van ever very unprofessional establishment."
"Just appalling customer service overall."
"Customer service is non-existent."
"Terrible customer service."
"Absolutely disgraceful customer service. Avoid!"
Value and Efficiency
Pros:
"We had the packing service which combined with the move costs was great value."
"On time and worth every penny would highly recommend!"
"Super efficient, no breakages, friendly, helpful, would definitely use again."
"Pay cheap, pay twice. Casey Removals are the best!"
"They worked very quickly and efficiently to make our day pretty much stress free."
"From start to finish, this company made the whole moving process stress free!"
"The team packed quickly and efficiently on the day prior to the move, and arrived on time the following morning to dismantle furniture and load up."
Cons:
"Move RESCHEDULED and not my fault, I tried to reschedule with the same amount of notice I was given and they demanded I pay 75% of the moving cost +Vat after already paying a £200 deposit to 'guarantee a date'."
"Difficult to rate them highly having been charged this much after the protracted booking."
"It's a total rip off!!! Clear away from Casey's Removals, it's nowhere near a professional removal service, and you'll be given one hourly rate which will be doubled at the end, when you'll be charged for 'extra surcharges & tax'."
"All in all these guys are just a bunch of SCAMMERS."
"They took much longer to finish the job, added costs during the move and had the temerity to (aggressively) blame us for delays."
"The 10% discount disappeared because apparently in the 1.5 months, they had increased their prices by 20%."
"Felt completely misled and conned: charged an extra £550 on the day - more than double original quote."
Professionalism and Care
Pros:
"These guys recently moved us from Beckenham to West Wickham and couldn't fault them."
"Great service all round from initial quote to final delivery, couldn’t have wished for more from the company."
"Probably the only thing that went like clockwork was Casey's. They were so professional and efficient."
"The movers were courteous and efficient in getting things loaded and transferred over to the new place."
"The team showed up on time, and were very quick, efficient and careful with loading our belongings despite working in quite a challenging flat environment."
"They were very good at communicating with us whilst loading the van up and took care of all of our fragile belongings."
"The team worked tirelessly to get us loaded up on time and unloaded with same precision."
Cons:
"This company along with 'The London Removal Company' & 'Edwards Removals' are the same company run by two crooks and a pervert."
"What should of been a happy day, was spoilt by the greedy management of the company, & their actions reduced me to tears."
"TV damaged in move. Company Claim they did not have my Signed contract so I was not covered by the insurance I had been told was included in their quote."
"It gets better, they now tell me it is my fault i didn`t tell them they needed more than two men to move the piano."
"Refused to give a full refund - gave a 20% refund."
"Thieves and liars. Said one did other."
"Insurance policy they claim to have is not work the paper it is written on, and any damages caused will NOT be compensated."