Azouma Reviews Summary

Food Quality

Pros:

• "The portions are worth every penny."
• "Food was delicious, plenty of veggie food too."
• "The food was nicely presented and of a very high quality."
• "The food was absolutely delicious."
• "The main, especially the Quosi Lahem was probably the most flavoursome dish in the universe."
• "The food that turned up was nice and hot and by far the best Arabic food we've tasted in the UK yet."
• "The food is perfectly seasoned and perfectly cooked."

Cons:

• "Everything overpriced, veggie ingredients looked like they came from bags of frozen."
• "The food was watery no taste and none of the vegetables on the menu were added to our food."
• "The kebab was totally raw. When I bite the lamb kebab, literary blood was coming out from the meat."
• "The whole food was below standard and not fit for human consumption."
• "Ordered three chicken shawarmas for me and my mates. They arrived quite late and were soaked in oil."
• "Unfortunately the restaurant served warm wine, they ran out of chicken then rice and as the two main ingredients of our meals it was disappointing."
• "We wait 1 hour for the mixed grilled and the meat came black completely burned."

Service

Pros:

• "The manager was approachable and the staff where friendly."
• "The staff are very polite and helpful."
• "The service was amazing."
• "All of the staff were super friendly and worked hard to manage expectations."
• "The staff served our every need with a smile."
• "Customer service was excellent and the restaurant itself was beautiful."
• "The service was excellent, the waitress was very polite and attentive."

Cons:

• "The waiters were nice and helpful just very slow."
• "Food took a very long time considering we were the only customers in there."
• "Bad service. Asked for wedges, got chips instead."
• "We waited 30 minutes for drinks."
• "We spent nearly 2 hours and kept waiting for waiters to come and our order to be served."
• "The service was slow on a busy Saturday evening."
• "The service was appalling slow."

Ambience

Pros:

• "Lively Atmosphere and I like it's a Family Business."
• "Really nice, authentic, homey atmosphere."
• "Spectacular experience, Fabulous restaurant and outstanding atmosphere."
• "Middle eastern music and decor added to the atmosphere."
• "The decor is authentic, warm, welcoming and relaxed."
• "The ambience was excellent."
• "Very good friendly atmosphere."

Cons:

• "Overall felt awkward and uncomfortable."
• "It was just a really bad experience unfortunately."
• "Apart from the new member of staff, hostile and unwelcoming."
• "The building is quite old and it shows, as the place is dirty, full of spider webs and it is smelly in places."
• "As it was really cold. We both had to put our coats on."
• "Cleanliness left a lot to be desired with sticky table, floors and mens toilet was filthy."
• "Rat on floor in restaurant."