Fish & Chips Reviews Summary

Quality of Food

Pros:

• "All cooked to order so piping hot. Well done you must have been shattered."
• "Really nice Haddock and Chips, excellent service from a very nice lady."
• "Just had some very good fish chips and peas. Lovely quality fish with a nice thin and crispy batter."
• "Amazing chippy... really friendly staff, food was great."
• "The large Cod & Chips was lovely, tons of chips."
• "Food was absolutely beautiful best fish and chips iv eaten in a long time."
• "Just finished our fish and chips and they were delicious. Lovely light and crispy batter and tasty flavourful fish, and crispy chips."

Cons:

• "Absolutely rubbish avoid like the plague 10 quid for a small fish and chips the fish was a fish finger."
• "Visited Sunday 18th July. Rude and ignorant kids serving the worst possible food."
• "Batter on fish not cooked properly and very greasy."
• "The Fish and both portions of chips were saturated in grease and rather unpalatable."
• "The chips were over cooked and greasy, the fish was small and mostly batter with a mushy texture definitely wasn't fresh."
• "Fish was tasteless, greasy and wafer thin."
• "The fish portion was about half the size of where I normally go in Filey and just a soggy lump."

Customer Service

Pros:

• "Friendly, patient staff with clear social distancing and PPE."
• "Service good and staff polite - despite lengthy queue on a holiday weekend."
• "The service is good - staff are always polite and friendly."
• "Great prices friendly staff."
• "Friendly service."
• "The young guy boxing up Food was great really quick and friendly."
• "Very helpful staff and considering it was a bank holiday, we did not have to wait long for our food."

Cons:

• "Staff were unskilled and didn't seem familiar with their job."
• "Absolutely awful the guy who served us was very arrogant."
• "Service was absolutely dull... they got the wrong starters cold."
• "Blonde lady who was serving was really abrupt, rude and impatient which put me off massively."
• "Terrible service and I haven't even got my food yet! It's clear the people behind the counter have no idea or organisation."
• "Extremely poor service. My husband waited over 15 minutes in the take away section to place his order."
• "The staff seemed disinterested and barely paid any attention to the customers."

Value for Money

Pros:

• "Offers gluten free chips as standard and gluten free fish to order."
• "A lovely quick service and affordable fish and chips!"
• "Excellent fish n chips! Not the cheapest, but the quality is there."
• "We made an unplanned visit for cod and chips. It was the best we have both enjoyed in a long time."
• "Our first visit here as they're the only place advertising Gluten Free Fish & Chips, was really impressed, great friendly staff."
• "Thoroughly enjoyed these fish and chips! Gravy was delicious and thick, the staff were friendly and not only do they have gluten free fish and chips, they were absolutely delicious! Scoffed every last bit! Thank you :)"
• "Always a delight to find gluten free fish and chips and the GF batter at First Catch was the best I've tasted."

Cons:

• "Tasty but bloody expensive."
• "Ridiculously expensive £21.50 for two large haddock and chips that I could count on one hand and the fish was not large in any way or form."
• "Very very expensive for the size of portion at £2.45 per portion."
• "Paid near enough £25 for gluten free fish and chips, hardly any chips and ones we did have were burnt."
• "Very expensive. Regular fish was barely any bigger than the kids fish but a hell of a lot more expensive."
• "Disgraceful. 5 small pieces of scampi with soggy batter and about a dozen chips for over a fiver."
• "Overpriced overcooked cod, yet they still managed to give us raw batter."

Hygiene and Safety

Pros:

• "Covid restrictions in place, only one complaint if I have too and that was Salt and Vinegar pots out for everyone to use themselves."
• "Followed covid guidelines well."
• "All the wrappings are in boxes and paper bags.. recyclable! Well done! 👍"
• "We didn't eat in, however it looked modern and clean from what I seen."
• "Fabulous food and service, seating area outside has umbrellas giving you the option of sitting in the sun or in the shade."

Cons:

• "Nice fish and chips only problem was the girl serving did not have her hair tied back and hair going in my food sia no mask and gloves."
• "Outside eating only which consisted of greasy un-wiped tables."
• "The place was filthy and all the sides were covered in salt and vinegar."
• "The takeaway area could do with a good clean though. It's not horrendous don't get me wrong it's more the fact that surfaces such as the back stainless steel wall and the tv, need a good clean down with hot soapy water."
• "I got home and put them in the bin because I wasn't convinced that the hygiene was up to standard really concerned about covid."
• "The place feels quite dirty and run down and the sitting area outside is uninviting."