Aklu Plaza Reviews Summary

Customer Service

Pros:

• "Staff was at hand and the service was Fabulous 100% will definitely go back very Soon."
• "Really friendly and interactive staff."
• "Customer service so much improved over the past 12 months."
• "Staff are wonderful and very helpful."
• "Excellent shopping experience as I’ve had to visit again within a week. Cristina in the Jack & Jones section stands out as very professional, knowledgeable and helpful."
• "Helpful polite staff."
• "We found all staff are very helpful and polite."

Cons:

• "I purchased a couple of Coffee's but felt like the staff tries to cheat me out of my Costa Coffee Club points so I pulled them up on the matter and got the points due."
• "To busy taking refunds and dealing with returns instead of dealing with a very long queue."
• "Not all BUT MOST are rude... beauty department needs a total clean out."
• "Very good selection of items, but awful customer service from the manager Sian."
• "Worst service ever on Clinque today, normal staff not there and a lady called ana was very rude."
• "Atrocious! Only two people on the front pay desk... Massive queue and no-one serving for at least 15 minutes!!!"
• "Shop good but reason for 1 star is because of the female cashier (non hijabi) this is the 2nd time she served me, she would not even acknowledge me or tell me the total no interaction at all!!"

Store Environment

Pros:

• "Massive place 3 floors of shop till you drop heaven."
• "Improved over last year, clearly have a lot more stock and better prepares for Christmas."
• "Brilliant store with lots of discounts regularly."
• "Surprisingly large, good variety and fruit and vegetable items were fresh."
• "Now it's a really nice store to shop, friendly & helpful."
• "Debenhams store looks very different comparing with the rest of the Liberty Shopping Centre, in a good way."
• "It's clean and shiny, smells good and you feel like you are in an airport duty-free section."

Cons:

• "This store needs a bit of updating to keep it current. Some of the items seem to be a bit outdated."
• "The female toilets are disgusting. Only one or two flush. Not very clean at all."
• "Store was so, so cold... Not pleasant to shop in at all."
• "Very sparse and no staff, bye bye to another big shop that was overpriced in the last few years."
• "Service at the cafe was a bit unpolished, felt disorganised and some staff seemed a little bossy to each other."
• "Lots of rubbish outside constantly. Not nice."
• "The hygiene standards are a 0."

Product Quality

Pros:

• "Got 2 XL Large King Prawn Bags for £12.95 normally £24.99."
• "Quality of clothing range okay, few designer brands that most would know, Fred perry, Levi's etc...."
• "Lee jeans with 30% off and many other superb items."
• "I like Coast and can recommend too. As i tried cloths and they are still good as they were before."
• "Hadn't been to Debenhams in a long time, picked up some great bargains..including Lacoste work shorts for £2!! And evening dresses for £5 and £10 each...super happy with my purchases!"
• "Finally a really nice place to shop for quality items."
• "I'd forgotten what an excellent range of clothes and other things that Debenhams has."

Cons:

• "Brought the KTC Peri Peri Chip Sprinkle - basically a cheaper Peri Salt. It had living bugs inside."
• "Not the leading light of the high street that it used to be. Quality has sadly gone downhill in recent years."
• "Majority of there stock is OVERPRICED & STALE."
• "this is okay but i feel this is expensive. Cloths quality not good always."
• "Meat isn’t great from here."
• "There is a lot of things wrong with this place, out of date vegetables rotting away, Quality of the fish is pretty poor."
• "I bought bangladeshi ruhu fish but inside all ice no fish."