David Lloyd Dartford Reviews Summary

Cleanliness

Pros:

• "The facilities are fine and plentiful including indoor and outdoor swimming pools."
• "The gym, swimming pool, spa and outdoor are spacious and well maintained."
• "Also really clean so very happy."

Cons:

• "Empty shampoo bottles and dirty floor and hair on the wall in the shower."
• "Showers can be dirty."
• "The changing rooms/corridors that lead to the pools/the showers always dirty and messy."
• "Family/kids pool do not look clean. Dirty tiles."
• "Sometimes things are not as clean as you would like them, but people can be 'slobs'."
• "The shower cubicle i went in had no soap again and the spin dryer was smelly! Not great cleanliness for a top leisure club of the south east."
• "The facilities are worn with cracks in walls, faded door signs, unclean floors in the ladies toilets."

Customer Service

Pros:

• "Staff are helpful and friendly."
• "Staff members are usually friendly and polite."
• "They are always friendly and helpful."
• "The staff are always very friendly and help with anything you need."
• "All the staff are very helpful and friendly."
• "Staff is always very happy and helpful whatever is the issue."
• "Few staff interactions I had were also very pleasant."

Cons:

• "Membership team are awful - once you have signed up and committed to pay they ignore emails and phone calls."
• "The staff are very unprofessional, I witnessed lifeguards leave poolside while children are still in the pool!"
• "Aside from one notable member of staff, the team at this branch appear completely immersed in themselves and alien to the concept of customer service and sincere interaction."
• "However I feel the service here in the cafe area is shocking and appalling."
• "Definitely not worth £132 a month...ending on rude staff."
• "Staff do seem to be under a bit of pressure -probably short staffed at the moment?"
• "The bar staff try their best but they are so understaffed it takes forever to receive any food or drinks."

Facilities

Pros:

• "Quite like the indoor and outdoor pools as well."
• "We also get free towels and 2 guests passes. 3 person trainer session."
• "Great gym, pool, spa and cafe."
• "Membership fee apart, it's a great place if you enjoy using the gym, playing tennis, swimming and using the spa."
• "Great selection of equipment and facilities with friendly staff despite being understaffed and the club is kept clean for the most part."
• "Facilities are generally good - gym, pool, classes & tennis."
• "Lovely place. Nice swimming pool and sauna rooms. Not too busy and equipment well maintained."

Cons:

• "Poor spa facilities, less than premium adult changing rooms and utter revolting family changing areas."
• "Facilities for families are very poor as there are not enough family changing rooms or lockers."
• "Some of the machinery in the gym is a bit dated."
• "Older kids not allowed in the outside pool despite it being so busy indoors."
• "The water in the outdoor jacuzzi was murky and the surround was all old and tired."
• "Most of the time the Celsius Spa is out of order."
• "The main issue with this gym is most spa facilities spend more time out of order than they do working."

Value for Money

Pros:

• "Otherwise it's a good but expensive club."
• "Average price per month for platinum membership is £140!!"
• "The free monthly guest pass is useful if you have visitors."

Cons:

• "Very overpriced considering theres always a problem with something either in the gym or in the kitchen had me waiting over an hour for beans on toast the other day before telling me they aint even started cooking it."
• "Been a member here for 3yrs but now leaving due to over inflation price increases."
• "Expensive for what you’ll be paying. Poor quality towel, thin like a tea towel."
• "Not good enough for the membership prices charged."
• "Not worth £140 a month."
• "Pricey in the area but the facilities are acceptable."
• "Very expensive - around £120+ per month per person."

Security and Safety

Pros:

• "Wonderfully relaxing when you want it to be, and incredibly punishing when you need it to be."

Cons:

• "I was verbally assaulted and intimidated in the car park, and reported this at reception... no one had the decency to get back to me."
• "Stealing is happening everywhere I understand. I don’t feel safe leaving my clothes, wallet, phone on David Lloyds."
• "No towels in the spa area again.....thats a whole week with non to wipe down the hot beds?!"