The Rose Tree Restaurant Reviews Summary

Service

Pros:

• "The staff were friendly, efficient and helpful."
• "The staff were very friendly and got our three person/3 dog group sat quickly and a swift order of drinks."
• "The staff and service was excellent. They were kind & accommodating."
• "Szonja was fantastic and super friendly she made our visits so homely."
• "Service was prompt and with smiles all around."
• "The staff is friendly and very professional."
• "Staff friendly and informative."

Cons:

• "Service: very slow."
• "None of the waitresses asked how the food was or why i left a full plate."
• "Service wasn't amazing... They didn't know the menu very well."
• "Waited over 30mins and then had to find a member of staff to complain that we still hadn't even had a drinks order taken!"
• "Dreadful service. Waited 15 minutes before even getting a menu."
• "Refused service because our party only wanted coffee and dessert. Rudely."
• "We had to wait for more than 30 minutes to order. The staffs didn't even ask anything to us or say sorry about making us wait too long."

Food Quality

Pros:

• "The food is really high quality and it was on point in terms of price."
• "The food was absolutely delicious especially the lasagne my wife had and we had a wonderful time."
• "Food is of excellent quality and the choice is very good."
• "All the food we ordered was lovely, full of flavor and tastefully presented."
• "The food was fabulous."
• "The food here is amazing value for the quality."
• "The food was delicious, the staff and service were absolutely excellent."

Cons:

• "The lasagna was clearly microwaved because it tasted awful."
• "The food was very basic, nothing like we read in the reviews."
• "The lamb shank was steaming with a thin gravy, it looked like it had been microwaved."
• "Food is pretty tasteless especially the main's sea bass!"
• "FOOD-Had the brie tart for starters and wasn't very nice at all did not resemble a tart one bit."
• "The food is ok but not worth it."
• "Food was unfortunately underwhelming. We had the lamb shank, which was very bland and lacked real flavour."

Ambience

Pros:

• "Lovely restaurant on the water in Bourton on the Water with a wonderful outside ambience."
• "The atmosphere especially on a warm evening in June was fantastic, just next to the river and very enjoyable."
• "Right on the river, the garden is very nice, just next to the river."
• "The setting is much like the ideal cosy cottage living room."
• "Lovely tables outside overlooking the river."
• "The area is lovely - great outdoor seating area."
• "Lovely view from the front of the restaurant overlooking the water."

Cons:

• "Given that there were many babies and children in the area and the restaurant- we couldn’t believe there was no baby changing in the family toilet!"
• "Our table was mobbed by wasps and hornets, so I could not finish my food or drink and left before finishing it."
• "There was only one bathroom for men and women and it wasn't very clean..."
• "Chairs had pigeon poo all over them."
• "The pub has also got no WiFi."
• "Sadly, the food was very basic. Your standard vegetables with no seasoning, bland mash etc."
• "What let the place down was that it says it is disabled accessible, but with steps everywhere it really does not qualify."

Value

Pros:

• "The food here is amazing value for the quality."
• "Starters, mains and drinks cost us around £80 which is more than worth it for the quality of what you get."
• "A very reasonable price for such an enjoyable evening to top it off too."
• "Delicious, fresh food at very reasonable prices."
• "The food was delicious, super tasty, well presented and great value."
• "Fabulous food and well priced in such a great location."
• "The food was excellent and not overpriced."

Cons:

• "However felt very peeved at eating here due to the high reviews when other places in Bourton looked much nicer, and a £25 a head cancellation fee rivals some of the best restaurants in London!"
• "When you sit down and spot a 330ml can of Coke for £3.40, you can't help but feel exploited... ultimately this felt like a tourist trap."
• "Very over priced £3.50 for a can of coke, £4.50 for chips that really should have come with the meal."
• "Menu items didn't appear particularly expensive but the bill for three amounted to a whopping £150."
• "It is a little pricey."
• "Food was overpriced for what we ordered, the fish and chips was bland, and the cheese platter was rather small."
• "Atmosphere was okay, but service and food quality for majority of the items we ordered was not up to their respective pricing."

Customer Service

Pros:

• "Being American, I am particularly aware of customer service. Met Monika an owner and George from Romania."
• "The staff coped very well especially our waiter, the lovely Kai."
• "Staff and owners super friendly and accommodating."
• "All were super friendly, very welcoming, polite and attentive."
• "Exceptional customer service."
• "Service is brilliant, staff (a family run business) are really friendly and helpful."
• "The staff and service were absolutely excellent."

Cons:

• "They discriminate against non-local people and travelers."
• "Staff were lovely but they were over stretched and there needed to be more of them... They never stopped and people still had to chase them for what they needed."
• "Waiting staff spend most of their time day-dreaming."
• "The waitress was extremely rude, she didn’t even know what pasteurized cheese meant."
• "They actually have discriminative attitudes toward us, Japanese, Korean and Chinese."
• "ABSOLUTELY DISGUSTING behaviour by the bald-headed male waiter who clearly has a problem with foreign tourists."
• "The bold waiter is very unprofessional and rude."