The Chester Arms Reviews Summary

Menu Variety and Dietary Options

Pros:

• "It's not often you can find a nice pub that can cater for gluten free and vegan but also with lots of normal options too!"
• "Amazing from start to finish, especially their vegan food."
• "Everything's home-made, and tasty as hell. The vegan options are insane."
• "The menu was very well laid out with labels and plenty of options for everyone."
• "The vegan menu has lots of options. Kind of a humble pub grub style."
• "Incredibly inclusive menus, boasting a full vegan, full gluten free, full dairy free and normal menu."
• "Good menu with an extensive range of vegan options."
• "Although the food was nice, I asked for a blue steak and got medium, and my husband asked for medium and got blue."

Cons:

• "The non vegan options were OK, everything a bit on the dry side... Yorkshire pudding was bone dry, as well as the beef slices."
• "Lovely waitress who spent most of her time apologising. Four of went for lunch and, after several attempts we did all get meals but not what we wanted."
• "The ciabatta's were so hard, so ended up removing the filling, so paid over £10 for cheesey chips basically."
• "The food was dry and I found multiple strands of hair in my dish."
• "The Gammon was very salty. But I'm nitpicking here."
• "Adequate, strange set up..you have to walk out the front door to access the rear garden area...food was OK but not inspiring."
• "Really really disappointed by this restaurant experience. The whole restaurant was filled with smoke from cooking oil from the kitchen..asked to open doors and windows."
• "Went out for lunch with work colleagues. All three of us ordered a burger and we all thought it was dreadful - dry bun, dry meat with strange tasting paste on top."

Service and Staff

Pros:

• "Amazing service, very friendly."
• "Excellent, personalised service, good beer, roaring fires."
• "The staff is really kind and helpful, and the mood is super cosy, feels like home, really."
• "The staff were really friendly and attentive. Plenty of parking and outside seating available."
• "Very friendly and pleasant staff."
• "Service was excellent with friendly and attentive staff."
• "Also makes a difference when you feel welcome and the staff put extra effort in with making sure everything is ok with your food and experience."
• "Fantastic food, great for vegetarians and vegans, plenty for all, good portions, good choice of drinks on menu too."

Cons:

• "Waiter asked us how was it and we told him what we thought. He said he'll pass on the message to the chef. No sorry, no bill reduction. Won't be returning."
• "The service was incredibly slow (waited over 30mins to order). The food was terrible. The veg was all mushy and overcooked, the potatoes were undercooked."
• "Wasn't impressed by the quality of the food. Pie of the day looked/tasted as if had been made with the leftovers from their Sunday roast."
• "Really nice food but experience was let down a little bit by the service."
• "Disappointed with the Christmas menu. Food dry and overcooked. Friendly service and nice atmosphere but a terrible draught coming up from the unused back room."
• "One chap that serves is excellent but some of the others are frustrating."
• "I wouldn't want to return. It was cold and the bar attendant charged me for 3 drinks when I bought 2, and found that to be more of a nuisance to her than to me."
• "Had lunch today and was very disappointed with it and the reaction when the staff were told about it."