Lamb Brooks Solicitors Reviews Summary

Customer Service

Pros:

• "The service provided by Mandy and Amelia was brilliant. They were easy to reach, quick to respond and gave us all the support we needed to make the process smooth and painless."
• "Mandy at Lamb Brooks is the best I’ve ever dealt with. She is knowledgeable, polite, efficient and kept us up to date every step of the way."
• "Both Janine and Joanne have been wonderful throughout the entire process."
• "Sue Squires head of private client is absolutely wonderful. Her attention to detail is totally reassuring."
• "Hannah Lockyer is an outstanding solicitor with great knowledge and gumption."
• "Rob Parker delivers a totally professional service, providing sane and sensible advice with all issues fully explained."
• "Victoria was so helpful with her advice and assistance to ensure I was represented in the best way."
• "Joanne was a real pleasure to deal with and supported us throughout the entire journey."

Cons:

• "Overall quite disappointed with the service I received... felt like I was chasing them a lot for updates by e-mail and to be kept in the loop but wasn’t getting much without giving them a nagging phone call."
• "Over the next few months, she did the absolute bare minimum: sending one letter to Vivid."
• "The conveyancing team I had were fantastic; Janine and Joanne worked brilliantly together to ensure the purchasing process was swift and easy."
• "Granted a few things did not go to plan, but nothing could have prepared me for the lack of guidance, communication and care from this firm."

Professionalism and Expertise

Pros:

• "Sue Squires... deserves a 5 star rating because she cares."
• "Rob Parker... alleviates much of the stress and makes the client feel like the individual they are."
• "It’s been an absolute pleasure to deal with Lamb Brooks solicitors, from the initial communication to the completion of my employment matter the service has exceeded expectations."
• "Lamb Brooks Solicitors have been very supportive during a time I needed advice."

Cons:

• "They didn’t know the requirements regarding the Lifetime ISA needing 15-30 days notice to be released."
• "Sarah’s advice was – 'you should carry on with the process by yourself', and the invoice for just over £400 followed that."
• "When trying to find a conveyancer, Lamb Brooks were the only people to give me a ring back after making an enquiry. Such a little thing, but that's what made me pick them!"
• "This was one of the most painful processes ever... the solicitor handling my case was usually not contactable by phone and would not respond to my emails for days."