Baddow Locksmiths Ltd Reviews Summary

Response Time

Pros:

• "Literally within an hour (on a Saturday morning) Simon was there."
• "Arrived within half an hour of calling, and got me in the house in ten minutes without damaging the existing lock!"
• "Simon arrived within 15 minutes to let me in with no damage to the door."
• "I called about 7/8 companies online... all of them either said they couldn’t do it or asked me to make an appointment in the morning... Baddow's picked up my 3am call and attended within 20 mins."
• "Simon arrived swiftly after being called this morning and gained entry in under 10 minutes."

Cons:

• "Great Service said he would be at my home in 45 mins, was held up in traffic, but called to advise if small delay."

Professionalism and Friendliness

Pros:

• "Simon at Baddow Locksmiths recently helped us gain access to our outbuilding. He was polite, helpful, friendly and honest."
• "Simon was courteous, polite, friendly, punctual & knowledgeable. Clean clothed & very respectful."
• "Simon was great. Came out 8 o'clock on a Friday night to secure a front door with broken hinges. Told us that he would source the parts and fit them, which he did at reasonable cost."

Cons:

• No negative comments about professionalism or friendliness found in the reviews.

Efficiency and Skill

Pros:

• "He carefully explained everything, every step of the way and got the door fixed with absolutely no damage at all."
• "Had the front door open within 60 seconds. No drilling. No replacement lock."
• "Prompt arrival, identified the problem and quickly replaced the defective component, making sure everything was aligned and working correctly."
• "Establish the lock needed replacing and that I had in fact a lock that was illegal and took the care to ensure I now have the correct type of lock for living in a flat above ground level."

Cons:

• "Was held up in traffic, but called to advise if small delay."
• "The first gentleman I spoke to advised me that he had finished for the day, but was happy to send my details across to a colleague for him to call me to see if he could help out."

Value for Money

Pros:

• "We really appreciate your friendly, efficient and reasonably priced service."
• "Gave me a very competitive quote."
• "Baddow Locksmiths quoted us a price when we first called them, and stuck to it. No surprises or extras added on."

Cons:

• No negative comments about value for money found in the reviews.

Emergency Service

Pros:

• "I contacted Baddow Locks around 11pm on a Tuesday night. They were prompt answering."
• "Called Simon this evening as I snapped my key in the lock, me and my mum were already inside the house but he still came as quick as he could."
• "Had Simon out for an emergency call out over the weekend on a Sunday, was in contact the whole time, showed great professionalism."

Cons:

• No negative comments about emergency service found in the reviews.