Mumtaz Restaurant Bradford Reviews Summary

Customer Service

Pros:

• "A lovely and hospitable experience, with warm staff who were helpful."
• "Staff were very friendly and helpful."
• "Lovely, warm and welcoming staff."
• "The whole experience begins as you enter and walk past the counters fulled of Mumtaz branded goods! You are then welcomed into the dining area, seated and looked after from there."
• "Service was ok but could be improved. Andrew our waiter was super nice, knowledgeable and helpful."
• "Kind staff. Maryam a new staff member served us well and was very friendly!"
• "The whole experience begins as you enter and walk past the counters fulled of Mumtaz branded goods! You are then welcomed into the dining area, seated and looked after from there."
• "Fantastic experience dining in for ifatari at Mumtaz, Bradford. Special thank you to Andrew, for great customer service and always having a smile on his face even though he was so busy."

Cons:

• "Service and atmosphere was great but food not so much."
• "Service was not quick, 5 out of 9 drinks were served way before serving food and rest at the time of payment."
• "Service was absolutely shocking (I don't want to elaborate as the waiters were trying very hard)."
• "Once seated, we were given the menus and placed the order. The food took ages as freshly prepared."
• "The food was average but the waiters were so uncoordinated."
• "Not good at all. We went 15 years ago and the food was not nice at all."
• "One of the worst dining experienced we had with them today. Serving staff had no clue what's going on."
• "Hadn't been for a few years so decided to visit with my husband. Tried to book a table beforehand online, a week went by so I called and said I'd tried to make a reservation but hadn't heard back."

Food Quality

Pros:

• "Food was spicier than I remembered and the staff were quick to make adjustments."
• "I tried chicken & spinach with a naan, which was delicious and I highly recommend it."
• "I especially love the garlic naan, and the takeaway fridges and desserts make it a place to visit also."
• "The whole experience begins as you enter and walk past the counters fulled of Mumtaz branded goods! You are then welcomed into the dining area, seated and looked after from there."
• "The food was an explosion of flavours, the pickle tray was the best I have ever had."
• "The highlight of this restaurant is their chocolate waffle, the only place in the UK by far where I’ve had crispy waffles… 10/10!"
• "I buy their ready meals from Morrisons. They are absolutely delightful and restaurant quality, the best I’ve tasted!"
• "Amazing place to eat delicious food! One of the iconic Pakistani cuisine places in the UK."

Cons:

• "Only three stars, as the food did not meet my expectations, I’ve eaten at Akbars in Sheffield and the food is more authentic."
• "Food was good. Staff was very polite and friendly but service was not quick."
• "Service and atmosphere was great but food not so much. From the mixed grill the kebab and chicken was nice but the chops were too skinny and overcooked, wings weren't great either."
• "Absolutely disgusting, The Manager and all his accomplices should be ashamed of themselves to sell us Moldy Food."
• "I’m sorry that’s why I’m writing this and not recommending anyone specially for two dishes chicken methi and lamb kebabs."
• "Service and atmosphere was great but food not so much. From the mixed grill the kebab and chicken was nice but the chops were too skinny and overcooked, wings weren't great either."
• "Food was good. Staff was very polite and friendly but service was not quick."
• "Came here with my whole family of 20 people on a Saturday evening. Food was very nice if a little expensive."

Ambiance and Decor

Pros:

• "Went for my birthday meal with family, really enjoyed the atmosphere. Interior was beautiful."
• "Lovely, warm and welcoming staff, comfortable decor, as well warm atmosphere."
• "Myself and my partner were blown away with the decor, music and service."
• "Like how they've redecorated the place, giving it a more modern, chic feel."
• "Beautifully decorated and comfortable seating. Spacious space."
• "Amazing location, beautiful ambiance, friendly staff, they have it all!"
• "Beautiful & clean interior!! Recently renovated."
• "Visited Mumtaz many times over the years from West Midlands. Visited today and the experience and service was great."

Cons:

• "Only three stars, as the food did not meet my expectations."
• "The food was packed and placed in a cheap Plastic carrier bag, which is a let down, considering how much has been spent on the interior decorating."
• "Really great loved it mashaAllah. Staff were superb food was unbelievably amazing and tasty, it was eid and busy but we chose a great spot, my daughter is in a wheelchair and she said can we come again tomorrow."
• "The restaurant looks very elegant. The food was seriously disgusting."
• "The restaurant was surprisingly quiet for a Friday evening however the staff were polite and attentive."
• "The restaurant looks very elegant. The food was seriously disgusting."
• "Poor quality overall. Lamb had loads of Fat on it & was full of shredded ginger & green chillis in the pan not very nice."
• "The restaurant looks very elegant. The food was seriously disgusting."