Hickory's Smokehouse - Wilmslow Reviews Summary

Themed Decor and Atmosphere

Pros:

• "This place has some great themed decor inside."
• "Great interior, good selection of food and drinks."
• "Lovely welcoming atmosphere all round the establishment that really pulls you in."
• "Very nicely decorated, good outdoor area and are really cute garden room."
• "Felt really Christmasy and like we were in the USA or Canada."
• "Feels like you're in the states."
• "Nice staff and atmosphere. Felt really Christmasy."
• "Lovely Xmas atmosphere 🎅🎄"

Cons:

• "The only negative point would be that they add tip for themselves to the bill already without asking or informing."
• "Should leave American style flood to the Americans. Menu poor, just meat, meat some Mac and cheese, one fish dish."
• "Very much a 'chain restaurant' so not completely authentic BBQ/Smokehouse food."
• "Floor was quite slippy and dangerous for older people."

Food Quality

Pros:

• "The food... Oh yes it is amazing. A carnivore's delight."
• "Great food, it often takes me a while to choose food at a restaurant, because every dish has some negatives. Not here."
• "The food from hear is crazy good, you will not find a smokehouse like it!"
• "The food is good, and consistent in quality each time we go."
• "The food was lovely the staff excellent and very helpful."
• "The food we chose was very good. Service staff all very helpful and knowledgeable about the items on the menu."
• "The food was fantastic, as all Hickory's usually are."
• "The food was perfect, great portion sizes and delicious."

Cons:

• "The brisket was so overdone it was chewy and lacked flavour."
• "Food was once again super tasty I did have the big mixed meat grill same as last time and was just as good."
• "I ordered the bacon muffin with the tots. It was really good, a decent sized portion as well."
• "Food came after far too long and was luke warm and over cooked...very dissapointed."
• "Food was good (chips a little cold) and atmosphere was good. But service was bad."
• "The food was average at best. We got the platter and every bit of meat was dry and just felt like a chain restaurant."
• "The food as always was great. Do need to point out though, the restaurant put in time restrictions, so we we were allocated 1 and a half hours with 4 people."
• "Food was OK. Service was a bit hit and miss."

Staff Service

Pros:

• "The staff are amazingly polite and attentive and made loads of fuss of her for her birthday, which she loved!"
• "The staff are amazing and friendly, we were a table of 8 and they were very patient with us."
• "Staff were very friendly and professional."
• "Service was brilliant."
• "The staff were so friendly and had good recommendations for what to pick on our first time eating there."
• "Service was great, very friendly staff and amazing fried pickles."
• "They have a separate gluten free menu with a wide range of choice."
• "Great Sunday dinner with kids. Service was great, brilliant atmosphere and quality of food was great."

Cons:

• "A service charge of 7.5% totalling nearly £20 was added."
• "Service was good, even though it was very busy when we arrived. Enjoyed the food, but you've generally got to be in the mood for either chicken or beef coated in a sugary BBQ-type sauce."
• "Service was a bit hit and miss."
• "Service was very quick and efficient although the server was a little grumpy."
• "Service was great - aside from a little accident that the restaurant went above and beyond to try and remedy."
• "Not rating 5* as there was a few small issues granted they were mostly resolved but they were avoidable."
• "The only reason it only got 3 stars was our server. Friendly & polite at first, but once meals served he didn't want to know."
• "The food was fantastic, as all Hickory's usually are. The service was great - aside from a little accident that the restaurant went above and beyond to try and remedy."