Bella Italia - Wolverhampton Reviews Summary

Service

Pros:

• "Great service from the team at Bella Italia."
• "Service was friendly and speedy."
• "The service was speedy, reliable and as soon as my drink was empty she offered to get another."
• "The service was excellent."
• "Great Customer Service, Great Food and the Covid procedures that are in place just fill you with confidence that you are safe at Bella Italia Wolverhampton."
• "We were served by Sarah the last time we visited last week and nothing was too much trouble for her."
• "She was extremely lovely and good at her job."

Cons:

• "The service is also quite slow... the break between dishes was too long making you wonder if you're getting your food at all."
• "I felt really rushed in there."
• "Staff were mostly civil but ignored our party repeatedly when we tried to garner their attention to pay."
• "The manager who greeted us at the door wasn't particularly friendly or welcoming."
• "Booked a table for 5:15pm arrived at 5:25pm and was met by a rude and condescending manager."
• "The staff are lovely but service a little slow."
• "Service was super slow (2 hours for 3 courses, sitting loads of time with finished dishes still on the table)."

Food Quality

Pros:

• "found the food really tasty"
• "The food was a delightful and arrived in a timely manner."
• "The vegan vegetariana pizza is yummy."
• "The food delicious as well, we had starters, main and desserts."
• "The food was delicious & arrived at our table quick."
• "we were all very happy with our food"
• "This really is a pleasant place with good food."

Cons:

• "Pasta looked like it was out of a tin, meat balls were under cooked and also plain tasting."
• "Meatball starter arrived, meatballs were lukewarm."
• "The flavours were typical of cheap, frozen Italian food."
• "Pizza was very paper thin loaded with sauce and a handful of Cheese making it soggy."
• "For the price I would have expected some nice food and service."
• "Never had a problem before but be careful if you’re a coeliac and order gluten free pizzas along with regular pizzas."
• "Ribs were the same style of ribs you can buy for £3 at most supermarkets."

Cleanliness

Pros:

• "Nice restaurant, clean and friendly."
• "Always clean and the staff are friendly, good range of food."

Cons:

• "Table was sticky and dirty, glasses provided with drinks were dirty, one had lipstick on it!"
• "Don't get me started on the toilets, a good restaurant have clean tidy toilets. The mens were disgusting, I'll leave it at that."
• "I found that staff was rude, wasn't very helpful at all, floor tiles wasn't the cleanest"

Value for Money

Pros:

• "Prices are very reasonable too."
• "Staff good, food excellent and price was great."
• "We had signed up on their website prior to visiting and gained an introductory discount of buy one get one free on the main which was an added bonus."
• "Plenty of codes/ vouchers to be used which made price very affordable."

Cons:

• "We paid £17.17 for a teen's meal that he did not even enjoy."
• "£50 ridiculous."
• "I thought it was too expensive for what it was. I paid 25 quid for a breast of chicken and one glass of wine"
• "The food was ok but nothing special, overpriced for what you get."
• "The only fault was it was a bit pricey."
• "Not exactly value for money either £3.50 for french fries really!!"
• "The final insult was a service charge of £38 on a £500 pound bill."

Atmosphere

Pros:

• "Nice quiet atmosphere."
• "The place had a lovely atmosphere, good music & everybody seemed in a good mood."
• "It's a good place to take children as it is very family friendly"
• "Always a great atmosphere and excellent value for money when we use a voucher code."
• "The atmosphere was good."
• "The atmosphere was relaxed."
• "The atmosphere is excellent with music playing in the background to enjoy but quiet enough to easily hold a conversation."

Cons:

• "Well, to start off the ambience and attitude of the staff was appalling. Very unprofessional behaviour."
• "Bella Italia in Wolverhampton. Food was really good but poor customer service destroyed the atmosphere."
• "The only let down was the number of children around which kind of spoilt things a bit."