Currys Reviews Summary

Customer Service

Pros:

• "Dan, Liz and Sarah-Lou are all very friendly, polite and knowledgeable."
• "Great service, lady that served me did everything, she looked up the trade in details for me."
• "Thank you to the staff, especially Sam, Shane and Will. I will never use team knowhow call centre again."
• "The staff member who helped me was Josh and he couldn't have been more patient or helpful."

Cons:

• "The staff are useless in this place. Bought a camera from here and the rep said it was 4k recording. Turns out it wasn’t."
• "Poor customer service. Only wanted a phone cover, waited to be served, eventually they acknowledge we were waiting."
• "Dire staff service. Ignored by chatting staff, you need a neon sign over your head for them to notice you."
• "Customer service is appalling, 5 people behind the desk all running around trying to resolve issues with no support from management."

Product Availability and Stock

Pros:

• "A large Currys with plenty of room to walk around and browse. Everything you need from washing machines to computers."
• "Had what we needed in stock, and delivered the next day no additional charge."
• "Was able to buy a high spec microwave oven with convection oven and grill on the day without having to wait."

Cons:

• "I went into Curry's a little while back to purchase a new TV and laptop. I ended up with my 3rd choice tv as the other two on display weren't actually in stock."
• "For a large store many items are out of stock. Sales people have no idea about what they sell."
• "Not a lot of items to buy on site, mostly you had to order then pay postage (£20) for delivery."
• "Didn’t have the oven displayed in stock and the only option was to be charged £30 for delivery."

Price and Deals

Pros:

• "Even fixed me up with a better deal since the price had come down since I purchased it."
• "A good selection at competitive prices. Some special priced goods which can save you extra pounds."

Cons:

• "It's massively overpriced and the staff are fairly unfriendly."
• "Was told i wouldn't go for the cheaper options and basically showed little interest in what we wanted."
• "Online prices to inside shop prices totally different."
• "They claim to match other major retailers including online as well but when you call them out on it they always work there way out of it."

Product and Service Quality

Pros:

• "The whole service I received was 5 stars all the way. Thank you to you all."
• "Great and quick repair service but they need some kind of queue system."

Cons:

• "Save yourself the financial hassle and do not purchase a Razor escooter from curry's, scooter has broken 4 times."
• "Put my phone in for repair for a battery default. The phone itself was in perfect condition, not a scratch on it. I didn't received my phone back due to the shop breaking it."
• "Ordered online, went into collect, rude girl at collection desk just told me to go on my email and click I arrived."