Rapid PCs Reviews Summary

Customer Service

Pros:

• "Exceptional customer service, really pleased with the recent work completed by Rapid PC."
• "Their professional & friendly customer service has assured me that in future I will seek for their help computer issues and would recommend to anyone!"
• "Customer service is excellent and the right amount of banter, which is always appreciated, goes a long way to instil faith that they know what they are doing."
• "Their customer service is 2nd to none. They always go that one step further than above and beyond."
• "Very helpful staff that would rather see your computer working than get paid."
• "Just fantastic customer service, the guys there are so helpful, great support at very reasonable prices."
• "The staff at Rapid PC's are very knowledgeable, helpful and affordable."

Cons:

• "The job took a bit longer than expected but they stuck to their price."

Technical Expertise

Pros:

• "Very helpful and knowledgeable staff, when they get the bit between their teeth they all apply their experience to get to the root of the issue."
• "First Class service, these guys know what they are doing, friendly and approachable."
• "A company very competent in build, design, diagnostics and repair."
• "Competent, tech-savvy, genuine problem-solvers for any computer issues that might be troubling a semi-nerdish bloke like me."
• "Simon helped build a high-end gaming PC promptly while maintaining a professional service and ensuring everything was working to a high standard."
• "All the guys know their stuff inside out."
• "Efficient quality service, they know exactly what they're doing."

Cons:

• "Waited 30 minutes past closing time for me to drop my pc off as it was the only time i could make."

Value for Money

Pros:

• "They put together an excellent bespoke machine for a very good price."
• "Extremely good value."
• "They fixed my 2 laptops at a very fair price and only took a couple of days."
• "Prices unbelievably fair and transparent with no hidden extras."
• "Very competitive prices - in fact the best I could find."
• "Excellent value."
• "Very professional, very good price."

Cons:

• No cons related to value for money were mentioned in the reviews.

Repair Services

Pros:

• "Repaired my HP laptop after it met some coffee."
• "Most recently I had a screen issue repaired with them, they fixed the webcam and mousepad issue free of charge."
• "Rapid PCs have just fixed a laptop for me which I thought was beyond repair."
• "They DON'T CHARGE for having a look at a pc, even if it's irrepairable (you just pay postage if necessary) - I don't know many computer repair shops that do that!!!"
• "They have fixed my memory stick that was in bits in the past!.. but they somehow managed to retrieve all my files and documents and transfer them to another stick."
• "They successfully managed to restore all files safely onto a new hard drive in less than 24 hours."
• "They found and fixed the issue in a week. It was a faulty motherboard connector and they resoldered a replacement and now it works perfectly."

Cons:

• No cons related to repair services were mentioned in the reviews.