Grill-It Newbridge Reviews Summary

Food Quality

Pros:

• "Food was amazing."
• "My mum keeps talking about the pizza, says its the nicest she's ever had."
• "The food they offer is well prepared and tasty."
• "Amazing pizza - best anywhere, especially the vegetarian, thin base."
• "Excellent food. Very quick service."
• "The best Halloumi fries I have ever had. Chicken was nice and tasty and fast service."
• "Absolutely fantastic and fresh food."
• "The tastiest and healthiest chicken with a Lebanese twist!"

Cons:

• "Waste of £24, ordered to collect 2 pizza. Both were under-cooked and the base was soggy."
• "The cookies were nice - but not the best I have had to be honest."
• "My signature flavour wrap was TASTELESS! the food all together was very FLAVOURLESS!"
• "Had a takeaway from here, food wasn’t very nice, tasted a bit soggy and very overpriced."
• "Food was delicious. However the customer service from a lady I was being served by was absolutely shocking."
• "The chicken wraps are very good and very generous size, but this place is far too expensive for us."
• "The food was cold, below average and to be quite honest very disappointing."
• "Awful.. Ghastly white garlic and lemon sauce covered the top of the chicken. Left with tasteless chicken Under the Skin no salt no black pepper."

Customer Service

Pros:

• "Service was amazing the young lady Aisha was amazing honestly."
• "The staff were fantastic really helpful and friendly."
• "Booked a table for 3 we were tended to by Asia a lovely helpful young lady."
• "Had a lovely time there, staff were super friendly and talkative, told us our food would take a while as its made fresh."
• "Customer service is of a good standard."
• "The service was excellent and very friendly it was my first experience and I was celebrating my friend passing her exams."
• "Turned up off the cuff for lunch with the 5 kids, and service was impeccable, staff couldn't do enough, for us."
• "Food is top notch at Grill it, but what makes it stand out from the rest is the service, first time there and made to feel really welcome, staff are full of smiles and nothing is too much trouble."

Cons:

• "Customer service very poor was shown a table we’re to sit table was dirty did not provide a high chair had to get it myself."
• "Walked in as the door was open (looked empty inside) and was stood by the till waiting for a bit as no one seemed to be serving."
• "When I moved here 3 years ago, 'Grill-it' was the place to go. Over time, it's become a youth club. The quality of food has declined, and the service is below average."
• "Waited in the queue for 20 mins on a Saturday night at 8pm. Got to the front of the queue to be told there is a 30 minute wait for food."
• "Ordered some food yesterday it wasn’t even a big order. Got home to discover peri fries missing. Called to let them know... They didn’t bother. Been coming here regularly since it opened. The least we deserve is a return call!"
• "Could do with improving customer service skills found one member of staff quite rude in particular while taking orders."
• "Food was OK....however, staff need to learn how to say 'hello', 'how is your meal', 'do you need anything else'.... it's called customer service."
• "It would wonderful if the staff could take the order correctly. Ordered food drove to Telford and fries and 2 burgers missing, been charged, they expect me to drive all the way to collect food we have paid for."