Griffin Reviews Summary

Staff Service

Pros:

• "All staff so nice but Michelle outstanding."
• "Staff were polite and helpful, with a good sense of humour."
• "We were so well looked after by the lovely Michelle."
• "Staff was fantastic, smiley, friendly and overall pleasant and happy."
• "Every member of the team were brilliant and very attentive."
• "Our waitress Michelle and the young lady who delivered our meals... were both very pleasant and did their jobs exceptionally well."
• "Staff were friendly welcoming and prompt."

Cons:

• "Waitress didn't know the difference between an expresso and an americano coffee."
• "Service wasn't great, food was not worth the wait and the staff not very attentive."
• "Terrible service, the waitress wasn't trained properly on the drinks."
• "Service extremely slow. Ordered a bottle of red which took 15 mins to come with the cork already taken out."
• "The staff however were shambles."
• "Service was fine but food was awful."
• "Such a shame... the waitress was apathetic and had no interest in customer service what so ever."

Food Quality

Pros:

• "Food was all excellent and everyone enjoyed their meals."
• "Gorgeous vegan menu."
• "The lamb on the roast was very nice and so were the vegetable sides."
• "Food arrived quickly and was hot and tasty."
• "The food, once it arrived, was nice."
• "Food was great, had a dessert which was also great."
• "The food was delicious my partner couldn't manage all of his mixed grill...so Michelle wrapped the remaining meats for us to take home."

Cons:

• "The food was a bit of a let down with my steak being a little tough."
• "The quality of food was TERRIBLE."
• "Chicken was very dry and the other dishes we had were okay but nothing to recommend."
• "Some of the food that came out was inedible sent back twice and came out worse the second time."
• "Food was dry and not very nice… I personally only ate a little… however on my return home 3 hours later. I spent the whole evening with diarrhoea and bad stomach."
• "Absolutely appalling food!!!"
• "Food was bland and gristly."

Ambience & Decor

Pros:

• "Brilliant place. Very cozy, good ambience, friendly staff and nice outdoor seating area."
• "The atmosphere is very good as is the decor."
• "Positively, the venue itself looked lovely, great decor & had lots of free parking available!"
• "A nice pub feel inside and out. It has a good garden space for socialising outside and for kids to play."
• "The inside was very well decorated inside and there was a pleasant 'buzz' about the place."
• "The pub is very clean and beautiful inside."
• "Clean and beautifully decorated."

Cons:

• "Restaurant was very cold."
• "Outside looked a mess, tons of glasses on each table with left/finished food."
• "The car park was a little dark when returning to the car."
• "Was also chilly inside, however that's probably due to air flow and covid restrictions."
• "The venue was cold, radiator next to our table was cold."
• "Unfortunately, there was a overpowering smell of sewers, as a party, we were considering leaving."
• "The venue has recently closed for refurbishment although we couldn't really see any difference."

Accessibility & Location

Pros:

• "It is possible to walk but, of course, this depends on your proximity and ability."
• "Wheelchair accessible with plenty of wide spaces."
• "Plenty of parking and great beer garden."
• "The Griffin is easily accessible by car, and has a large car park."
• "There are several buses that stop nearby."
• "The outside grounds were very well designed as well."
• "It's a large garden with plenty of seating, and a good play area."

Cons:

• "Didn’t like that young girl was pushed to front to face us all and explain initially."
• "The car park was a little dark when returning to the car."
• "As the pub is on a main road, there is the traffic noise if you're outside."
• "Unfortunately, there was a overpowering smell of sewers, as a party, we were considering leaving."
• "The kids play park is a little dated and only decent for toddlers."
• "Husband had steak but was never asked how he’d like it done."
• "We ordered halloumi and nachos for starters and the halloumi was soggy and oily."