The Chase Reviews Summary

Food Quality

Pros:

• "The food was really good all in a good atmosphere."
• "Food was fantastic. Had 16oz steak and it was lovely."
• "Food was of a very high standard, well presented, good portions and very tasty."
• "The food was very nice, duty manager excellent and very responsive to our complaints."
• "Food was amazing as always."
• "The food is very very nice!"
• "The food was delicious and such good value."

Cons:

• "Food was absolutely vile, I ordered a scampi which I assume comes in frozen; they couldn't even keep that in the deep fat fryer long enough before serving it."
• "Had meal here wasn't very nice at all, the steak tasted pre-cooked and dry, chips where dry, soggy onion rings."
• "Raw chicken wings, not once but twice. Not warm in the middle."
• "More than often food is late coming out, either undercooked or cremated."
• "Lasagne like paste, pies pastry undercooked."
• "Food was dreadful, clumpy peppercorn sauce like it had been made with expired milk."
• "The fries and chips were rubbery certainly not crisp, the batter on onion rings and fish likewise not crisp."

Staff Service

Pros:

• "Anne and Clare go above and beyond to ensure your every need is met, with the biggest smiles on their faces and the kindest way about them."
• "Staff members like holly really seal the deal on the chase with enthusiasm and initiative."
• "The staff are like one big family. Jane and Ann are fantastic."
• "All the staff were exceptional from reception to bar staff, waiters, waitresses and Chefs."
• "Staff were very friendly and helpful."
• "The staff at the chase hotel are absolutely faultless."
• "Very conscientious staff, especially Jenna who was very attentive, quick to resolve any queries, professional and an all round pleasant and kind individual."

Cons:

• "The place is usually understaffed with one employee running between the bar serving and waiting tables while clearing plates away."
• "We were served with 1 pint in 45 minutes and still hadn't been asked for a food order."
• "The service was shocking and waiting staff very abrupt."
• "When we asked for service we received absolutely terrible attitude from 2 separate members of staff."
• "Having complained to management (two ladies called Anne and Hannah), they accepted no liability for absolutely anything and were in fact rude, sarcastic and unprofessional."
• "The two bar staff, who were rushed off their feet simply ignored it."
• "Some very lovely staff but unfortunately our waitress was not apologetic when we raised our issues."

Room Comfort

Pros:

• "The room was clean and comfortable, food excellent and good value for money."
• "The room was nice clean and tidy although very very hot and the fan didn't help much at all."
• "Staff on reception excellent, bedroom a reasonable size with a good comfortable bed."
• "The bed was super comfy, the room clean and the shower hot so all boxes ticked."
• "The rooms are spacious and well decorated."
• "The bedrooms clean and comfortable."
• "Our room was clean, smart and functional."

Cons:

• "Room 11, has wallpaper blue-tacked on the wall, curtains fell off when trying to close them and we felt spied on."
• "Very low quality, the room smelled of BO, we had booked quite a few rooms and some had no hot water, some had no cold water, ours was way too hot."
• "My room smelt of urine, the water pressure in the shower was extremely low and trickled, the bed sheets had stains on."
• "Neither the bar man, who literally snatched my almost 20yr old daughters cider off of the table, or his manager showed any discretion or meaningful knowledge in context to the application of the law."
• "Room door didn't fit. Light on all night if we hadn't stuffed the gap. No lock on inside of our door."
• "Our specific room this time had a couple of quirks. It's the room at the top of the stairs, I think 17? It's an interjoining room and there is no soundproofing between the rooms because of the (locked) door."
• "Inside the room itself wasn't too bad but the bathroom was tiny and dated."