Chef Beijing Reviews Summary

Delivery Service

Pros:

• "Generally, delivery is around 40 minutes, and the drivers are friendly."
• "The delivery man was also very friendly and arrived 20 minutes before the expected time."
• "Deliveries are always a little late but that's not a big deal I've never complained, the delivery drivers are very polite and helpful."
• "One particular driver always gives extra prawn crackers and free which is a nice touch."
• "Drivers are very nice and polite."
• "Overall I really liked how prompt the delivery was."
• "The food has always been very tasty, good sized portions, and often some free crackers."

Cons:

• "Order my food at 7.30 arrived at 9pm."
• "Took a long time to arrive (we were given a 45 min time slot but was still 10 mins late)."
• "Truly disgusted with the service waited 2 HOURS for the food to actually arrive."
• "Very poor service nearly 2 hours for delivery absolute joke !!"
• "Food nearly 2 hours late. Turned up stone cold and questionable smell."
• "The food was 30mins late... When the food finally did arrive it was burnt."
• "Ordered food for delivery they said it would be 45 minutes. Food turned up 1hr 30 minutes later the food was cold."

Customer Service

Pros:

• "Ignore the bad reviews. This takeaway still does fantastic food (we've used it for a few years now)."
• "The proprietor and his wife have always been friendly and accommodating, whilst serving up amazing Chinese and Thai food."
• "It's a friendly chinese serving good food, freshly cooked with a smile."
• "Food is always great; owner and staff are friendly. Highly recommend :)"
• "In the past 8 years only had 2 incorrect deliveries. In each case, they quickly sent through the right dish."
• "I've been a regular customer of Chef Bejing for around 8 years. It's a great little restaurant and fantastic food."
• "Easily the best chinese take-away we've ever had. Worth the wait!"

Cons:

• "The guy who answers the phone needs some customer service lessons honestly."
• "Absolutely disgusted by the way I was spoken to this evening by a member of staff."
• "Wouldn’t recommend. Tried this as my usual spot has not been taking orders, very disappointed."
• "When called to speak to someone, VERY RUDE staff!!"
• "I was shouted at for several minutes and told not to order again."
• "The person on the end of the phone was the rudest person I've ever heard who works in 'hospitality'."
• "Customer service over the phone is rude and useless."

Food Quality

Pros:

• "Chef Beijing in Bedford has really good food. Always on point."
• "Got a delivery on JustEat after not having Chinese for a while and I must say I'm very impressed with the food, it tastes great and portion sizes are just perfect."
• "The main course was a revelation."
• "The best chinese I've ever had, not even an exaggeration. Thank you so much for the lovely food!"
• "My parents have been going for almost 10years and we have never found a nicer Chinese takeaway restaurant."
• "Not sure what's all the hate about, this is one of the better Chinese restaurants out there."
• "This is hands down the worst takeaway I have ordered in my life."