Address: 352-354 Lodge Causeway, Bristol, BS16 3PL, United Kingdom
Phone: +441179586878
Rating: 3.9
based on 148 reviews.
Customer Service
Pros:
"I highly recommend this practice."
"Visiting the dentist, I feel relaxed and always receive first class care."
"The best dentist I have ever had! Would seriously recommend! 😊"
"When you walk in the surgery you get the WOW factor. Modern and bright felt like being in an airport!"
"I would recommend to anyone local."
"Posting on behalf of my partner who came and saw Yaz & he thinks (Fatima?). He is VERY nervous of dentists and therefore not seen one in 10 years! He was full of praise for their service."
"A modern feeling practice with friendly and helpful staff."
Cons:
"They are underhand they charge you for work that you shouldn't have to pay for and the work they do isn't even good."
"I have seen a decline in the attitude of the staff since your recent move."
"This place should be closed down, seems they only like seeing people who pay and make up any excuse they can to either not see NHS patients or totally remove them from their list!"
"Dentist is very rude and unprofessional."
"Every time I go the receptionists are not friendly don’t even smile."
"Stay well clear these people that work here very bad service and untrained dentists go to my dentist much better service and banned me because I complained about waiting nearly an hour did not have balls to say it to my face ghandus soors."
"Don't register with them as NHS patient."
Communication and Professionalism
Pros:
"He always explains what he is going to do."
"The dentist was amazing he recognised I was very nervous and put me at ease."
"Never been one for dentists but the experience of today's appointment was the nearest one can get to a pleasant encounter....the receptionist was friendly and efficient......as for the dentist herself and her assistant they were professional efficient and supportive of my quirks."
"Brilliant friendly staff throughout the surgery."
"Reception staff are welcoming."
"Yas and assistant were very welcoming big smiles explained everything we needed to know my children were very comfortable around them."
"Both members of dental staff were really reassuring and demonstrated caring professionalism throughout the appointment."
Cons:
"At no point was I asked to bite down to check the fitting."
"I have wait for a month to continued my treatment, send 5 emails and response to call I call a never connect it, they send me email that there going to call me and I have wait for the call and never call me this is so confusing with receptionist.until today no way to continued my treatment."
"I was told I would be contacted the same day with a resolution. It didn't happen."
"Upon arrival, receptionist asked me to wait a moment which was fine until her friend came in and she started to have a catch up conversation and left me waiting."
"I did ask the manager to transfer me to other dentist because the first dentist was very rude to me and I not happy to have my treatment with him she said NO we will not transfer you to other dentist."
"Been trying to contact recently and their phone line doesn't work, and not responding to emails."
"The worst thing is that the receptionist acts like you’ve personally offended them when you ask how late the dentist is going to be."
Quality of Care
Pros:
"I am happy to report that my experience with the center has been nothing but positive and i can speak from a vast experience including root canal treatment and a new crown."
"I have a real fear of dentists and have paid nearly £400 to have sedation for treatments for years. I decided to face my fears after being told how good this practice was."
"Being a VERY nervous patient and absolutely dread every visit to the dentist, I have to praise the lovely dentist and her dental nurse today."
"Absolutely lovely practice, the staff (all of them) are very friendly, and caring. My dentist communicated clearly."
"Visited today for planned treatment of 4 lower front extractions and then denture placed. I cannot fault the service of Lodge Causeway Dental Practice."
"Dr Yas and Fatima immediately put me at ease with their friendly manner. Dr Yas was very thorough with the examination and patiently walked me through the management options."
"I got an appointment within a reasonable time and the waiting time has always been very short."
Cons:
"I had a terrible experience with Lodgecauseway dental centre."
"This morning 8am appointment, the hygienist was 25 min late."
"However, the dentist did not check the fitting and just cemented it in. Then was annoyed/surprised that she had to do extra to make fit!"
"Did some work for this company a couple of years ago. We pulled out all the stops to help them out, but were then treated appallingly."
"Takes months to get an appointment only for the dentist to be 30 minutes late minimum every time."
"When the retainer arrived it didn't fit and was painful."
"Went here for emergency treatment,had to have a tooth out and was given anesthetic and then made to wait back in the waiting room whilst the dentist tried to meet his quota tending to 2 other patients,after 30 mins waiting im then called back in for the dentist to just yank my tooth out...was no care and id just felt like id seen a butcher."