Oriental Garden Restaurant Reviews Summary

Service

Pros:

• "Great, attentive service."
• "Food is always delicious, service is prompt."
• "The staff are friendly and efficient as well as extremely quick with orders."
• "Service was good, food was great and the staff were very friendly."
• "We phoned to these and they was very friendly and accommodating and we received excellent friendly service."
• "Staff are excellent."
• "Attentive, friendly service coupled with good, tasty, authentic Chinese cuisine and a nice atmosphere made for a lovely evening for myself and my partner."

Cons:

• "Rude staff, slow service, average food, extortionate price."
• "Worst service I have ever had in a restaurant."
• "worst behavior and attitude of people plz choose as last option only i dont suggest to go for here bcoz staff attitude i did not see this kind of worst attitude reatarunt."
• "Staff are beyond rude, and over charged us."
• "Very rude and poor customer service. Very unwelcoming and staff was not accommodating."
• "One staff was really rude to tell us we should order ONLY once, not to order additional items even for desserts."
• "Service shocking, food was delivered in bits with dishes missing leaving the birthday boy without dinner."

Food Quality

Pros:

• "Stunning food, beautiful venue."
• "Food was the best we have had."
• "Absolutely beautiful food."
• "The food here is fantastic!"
• "Very tasty food and great service."
• "Food is fresh and delicious with great staff."
• "All the food was delicious, beautifully cooked, presented and served."

Cons:

• "Very average Chinese dim sum, think it’s gone down a little since we went last time."
• "Small portions and just not a nice atmosphere at all."
• "The food was decent although would not recommend the Shanghai dumplings as there was no juice inside which was disappointing."
• "Radish cake (蘿蔔糕) was too meshy and not much fillings."
• "Very disappointing meal on Boxing day. Cold restaurant cold bowls luke warm food."
• "Very disappointed. Food, very poor quality, price not adequate to portions and quality."
• "Food tasteless to average."

Atmosphere

Pros:

• "Atmosphere is perfect."
• "The atmosphere was serene."
• "The atmosphere was quite nice and we liked our dishes too."
• "Environment is comfortable."
• "The decor is stunning and the hygiene was also good."
• "The atmosphere was lovely didn't feel pressured to go and was the decor is beautiful."
• "Amazing experience, atmosphere is perfect, the food-which is always outstanding."

Cons:

• "However, there was no atmosphere, the staff marched around as though they were observing you."
• "But the atmosphere is not really nice and most of the staff members are kind of rude or just act not welcoming at all."
• "No atmosphere. The food wasn’t great."
• "All in all the restaurant is average but there is a rather communist feel about the place."
• "Awkwardly slow service designed for you to eat bare minimum."
• "Disappointed also about service and atmosphere."
• "Not in a hurry to come back here..."

Value

Pros:

• "Oriental Garden is a fantastic Chinese restaurant with authentic dim sum and a great value all you can eat offering."
• "The price very reasonable."
• "Really nice Dim Sum, very delicious and the price is good."
• "Top quality dim sum from excellent chefs and reasonable prices."
• "Moderately priced."
• "It's not badly priced either."
• "The food very local and authentic, acceptable price, friendly service."

Cons:

• "Overpriced and overrated..."
• "Not worth the money or the 10% service charge."
• "The beer is horrendously overpriced."
• "Rather expensive although used to be worth the money."
• "The portions are tiny and its £25pp ..plus %10 service charge, irrespective of how good or bad the service is."
• "Food was delicious but portions were tiny, 3 of the party left hungry and it's a shame that I probably won't go back as value for money is not good."
• "The prices have increased, portions are much smaller."

Management and Staff

Pros:

• "Staff were very knowledgeable about dietary needs and were extremely helpful and polite."
• "Staff were lovely and friendly and helped us choose what to have."
• "The staff were very friendly, incredibly attentive."
• "As always the restaurant was bright and clean with lovely friendly staff."
• "Awesome experience! Staff is patient and very friendly."
• "A group of us came here and it was very busy... service was a bit slow but the staff were run off their feet they were still friendly and attentive."
• "Relaxed atmosphere, first rate food and friendly, helpful staff."

Cons:

• "Manager was extremely rude and other employees talking about our table! Extremely rude wouldn’t recommend!!"
• "It was impossible to get staff attention."
• "The waiters were rude and didn’t seem to care."
• "One staff was really rude to tell us we should order ONLY once, not to order additional items even for desserts."
• "Poor service! Use to love coming to this restaurant, but recently noticed that the customer service has gone down a huge amount."
• "Well some of the waitress are a bit rude and aggressive speaking."
• "For starters, service is decidedly indifferent, and some of the waiting staff are not exactly 'Happy Bags of Sunshine'."