Burger & Lobster Soho Reviews Summary

Service

Pros:

• "Cleo was an amazing waitress: super attentive and accommodating."
• "Customer service was 10/10, lovely staff members on the night."
• "Staff were really attentive and wonderful in making sure we were taken care of throughout the night."
• "They were fast, all staff lovely and really attentive."
• "Service was exceptional - we were amazed how our server remember all our orders and even who ordered what without writing anything down."
• "The staff was really attentive, kind, caring and friendly."
• "Service was good and attentive and never felt bothersome."

Cons:

• "Very very very bad service not welcoming at all."
• "The waitress in our section didn't make things better, she was completely clueless."
• "For some reason the managers were not able to find my reservation and asked me twice to have this confirmed even if I have given them the reservation number from the beginning."
• "Waiters were more interested in their self’s talking continuously with each other."
• "The waiters basically ignored us the entire evening."
• "Had to wait for ages to be served."
• "Service staff could’ve been more attentive, it wasn’t that busy."

Food Quality

Pros:

• "Great restaurant for surf and turf. Both the burger and the lobster tasted phenomenal."
• "Lobsters are absolutely fresh along with their house sauce, it is splendid."
• "The food was great as usual."
• "This lobster burger (BEAST BURGER 5oz) was amazing! The patty was cooked perfectly and the bun was soft and fluffy."
• "The lobster is absolutely divine, and you get to even have half of it steamed and half grilled."
• "The grilled lobster was juicy and tender, the fries piping hot and the salad very fresh."
• "The lobster meat tasted very fresh and succulent while the toasted brioche was soft, and it was complemented very well by the lemon mayo and lemon&garlic butter sauce."

Cons:

• "The lobster was over cooked."
• "The lobster on our seafood platter was rather disappointing. It was small and lacked flavor compared to the other seafood options."
• "By far the burger was way better than the lobster brioche which was quite bland."
• "The salad might as well not be there; one onion ring and the rest was just tasteless leaves."
• "The lobster was so small but well cooked… the tails were like chewing into a teether toy."
• "Woefully small half-lobster with a pitifully tiny claw."
• "The lobster was poorly cooked, far too chewy."

Atmosphere

Pros:

• "Has a real feel for a top end restaurant but with the acceptance of a burger joint where you can get dirty with your food."
• "Lovely atmosphere and good service!"
• "A fun experience. Brilliant quality food. A nice ambiance."
• "Cool place where to eat delicious lobster in a trendy atmosphere."
• "The atmosphere is warm - there is really nothing to complain about, it is a place worth the visit every time you are in London."
• "Enjoyed the lively and warm ambience there!"
• "The atmosphere was lively but not too noisy as we could have a conversation amongst the table."

Cons:

• "It was extremely crowded and noisy inside but I imagine later on, with fewer young kids about, it would be very jolly."
• "The atmosphere of the place let it down slightly simply because the dinner experience was highstreet."
• "Place was a little on the louder side."
• "Atmosphere left some to be desired and the service was alright but a little undermanned."
• "The whole place / chain is very different and has lost the buzz and atmosphere for me."
• "It had a beautiful scenery, unfortunate to only have found better seats inside rather than the ones closer to the door which brought the cool winter air in."
• "We were given super poor seats in the darkest corner of the whole restaurant, near the toilets."

Value

Pros:

• "The £45 set menu was really good value."
• "Adequately priced."
• "Highly recommended this place if you are into tasting lobster."
• "The lobster is (and has been since the opening of the restaurant) amazing value for money."
• "They have an offer at the moment of whole lobster with fries and salad for only 20£ Monday to Friday until 4pm. Incredibly good value for that price!"
• "The prices are very reasonable for what they serve."
• "Considering that you get full size lobster and a 5oz burger, I would call it good value!"

Cons:

• "It is pricey, but anything involving lobster normally is!"
• "I felt it was a bit overpriced but otherwise good food."
• "The price is toooo expensive but you did find the BEST OF ROBSTER and the Burger in London!"
• "£150 for 2 people was poor value for money."
• "It’s way overpriced as expected and portions are small."
• "£40 for a burger is crazy no matter what you put on it."
• "Food is not bad but abit on the £££ side."