Observatory Reviews Summary

Staff and Service

Pros:

• "Cal, the new manager, went out of his way to make us feel like appreciated customers."
• "Staff were good, friendly and polite."
• "Gabby she is always lovely and always goes the extra mile for us and makes the service personal to us."
• "Great staff very clean and service good girls made an effort for grandsons birthday."
• "The staff were great last night (14th Feb) and so was the food."
• "The staff are very welcoming, all the girls do a fantastic job as do the guys."
• "Jade and Becky especially nice and always happy to help."

Cons:

• "Staff came out of the kitchen to chat with other staff at a table where they congregated and and put us off 100% not to order any food from that kitchen."
• "The woman behind the counter was an absolute rat, asked for drinks with no ice and got half drinks."
• "Member of bar staff said she was on her own when food arrived peas were cold."
• "The manager said she would come over and speak to us once we'd finished our meal ....never came near !!!"
• "Just attempted to call in for a drink, would have been there half hour, to one hour max..but turned away by the offhand young lad on the entrance."
• "Waiting patiently, the woman behind the bar served a fella and woman who literally walked in instead of those who were waiting."
• "Rang to ask about a booking. Went to messages. No one got back in touch. Poor from the outset."

Food Quality

Pros:

• "Really nice pub food at relatively low prices."
• "The food itself was great and we had no complaints in that area."
• "Oh we came apon this place on our way from Carlise to Liverpool Airport to watch the match. It was very packed but found a table. Food was very good and great price."
• "Food is always great and never disappoints."
• "We went in a group seven and all enjoyed the food."
• "Food was really lovely and fresh."
• "The food was delicious and brought out warm and in excellent timing."

Cons:

• "Both burgers were cremated as well as the onion rings."
• "Its absolutely filthy, sticky tables place stinks dirty floors it was vile."
• "The food was awful... mushroom and ale pie, it was rock hard."
• "Went in a party of 4. 2 of us wanting the megasaurus. Last month they only had 5oz steaks. Last night NO steak at all and NO jumbo fish it wasn't busy so to say we were not happy is an understatement."
• "Very poor service and food, asked for a steak medium and came out very very rare and cold in the middle."
• "Awful uncooked food. My 3 year old daughters chicken breast came out pink."
• "Food was sub standard to say the least, one meal was sent back, replacement meal never arrived which meant one of our group left without having a meal."

Cleanliness and Atmosphere

Pros:

• "Great staff very clean and service good girls made an effort for grandsons birthday."
• "The observatory was nice and clean."
• "Social distancing and cleanliness being fully observed."
• "It's clean, it's lively has a good atmosphere and the food has improved a great deal since last December for sure."
• "Staff are really friendly, food lovely easy parking and got a table at tea time without booking thanks to the hostess at the front door."
• "Service was quick, and atmosphere was calming."
• "Really happy with eating experience sunday afternoon on 26th july."

Cons:

• "Its absolutely filthy, sticky tables place stinks dirty floors it was vile."
• "The seats in places are ripped and stained, dirty cups and cutlery provided."
• "The kids play area is run down and starting to fall apart."
• "The place especially outside is run down (first impressions last) it's nearly always empty when passing."
• "Absolutely disgusting food, when Mcdonalds has better standards in food preparation you know there is something wrong with the place."
• "Every time I visit there's no soap in the toilets, is it too expensive or too difficult to sort this out, after all, in an eating establishment hygeine is surely important."
• "The sizzling dish wasn't washed in how long I don't know as I could scrap the dish with the knife and it was covered in black scale."