Dome Cinema Reviews Summary

Ambiance and Design

Pros:

• "Old cinema not the comfiest but it's style makes up for that."
• "Beautifully designed building, the box office and the foyer look like something from Titanic."
• "This is more a history experience than a quality movie experience....sure the cinema screen was decent and the sound was okay but it's the cinema itself that's a marvel (BUILT IN 1911!!!)...so old you can imagine people paying 5p for a movie back in the day....must check out even if you're not going to the cinema."
• "What an amazing building .... So good to see it has been kept in near original style."
• "Looks old and rundown from the front but inside its fabulous."
• "Loved the old classic style definitely makes you feel you walked into the 1950s."
• "A beautiful cinema with original features."

Cons:

• "Dirty, with food trodden into the stair carpet and leftover popcorn in the cinema seats."
• "Main toilets were very smelly and looked dirty which is unusual."
• "The room doesn't ramp up towards the back, so the seats at the front aren't much lower than the ones at the back - resulting in lots of heads in the way."
• "Strangely the disabled toilet is upstairs via the lift - miles away from our seats."
• "Confusing one way system, no signposting for the upstairs cinema."
• "Toilets are tatty and poorly maintained."
• "The facilities are dated with a new for new toilets that are pretty dreadful."

Seating Comfort

Pros:

• "In screen one it's massive room with loads of seats and actually decent legroom room for once."
• "The seats in screens 1 and 3 are comfier than in screen 2."
• "I prefer screen three with the sofa chairs."
• "Seats in Screen 2 are super comfy."
• "Super comfy large armchair seating!!!"
• "Very comfortable seating, but it should be more tiered, so you don't have to lean to see past people's heads."
• "The seats are comfy."

Cons:

• "There is no heating so you have to sit in the freezing cold."
• "The chairs aren't super comfy."
• "Unfortunately this does lead to a slightly uncomfortable viewing experience in the main screen, since they seemed to have not changed the stool chairs since it opened in 1911."
• "Unfortunately in the main screen the seats aren't very comfortable but that's the price of keeping it original."
• "The cuddle seats meant for two people are again only suitable for skinny people."
• "Very small screen and very uncomfortable seating for those of a +Size due to the arms not being retractable and too close together."
• "Love the dome but screen 2 is the most uncomfortable cinema I’ve ever been in. The seats are hard. The angle of the back rest stops you being able to rest your head."

Value and Pricing

Pros:

• "It's cheaper than any of the chain cinemas."
• "Also very cheap in comparison to large cinema chains."
• "The ticket and concession cost is slightly better value than some of the bigger chains."
• "Tickets tend to cost around £6.50 which offers great value for money compared to the bigger cinema chains."
• "Drinks and snacks half the price of the mainstream cinemas.... as are the tickets."
• "Admission prices are well below those charged by the national chains, making it affordable to visit more often."
• "And the best bit, its very reasonably priced! Makes a visit to the cinema affordable."

Cons:

• "Food and drinks quite pricy, but the entrance fee was more than acceptable."
• "Like all cinemas the snack prices are insane but the cafe offers reasonably priced drinks."
• "However their snacks and drinks are a tad pricey."
• "The popcorn was really stale and squeeky."
• "Only thing I've noticed is sound is often a bit distorted/muffled so it's hard to actually clearly hear what is being said in the movie at times."
• "Review is now 1 star as they only sell sugar free drinks in the big cups now."
• "Unfortunately it isn't a hugely enjoyable experience watching a film."

Customer Service

Pros:

• "The staff are friendly and happy to help."
• "Staff are helpful and food is affordable."
• "Staff friendly and approachable and the price of food and deals was actually amazing value for money."
• "Staff always helpful and polite."
• "Really lovely venue and staff."
• "I found the staff yesterday incredibly friendly and helpful, you should all be very proud."
• "Staff are always helpful."

Cons:

• "I will certainly never be visiting screen 1 of the Dome again."
• "Whilst a lot of this negative review isn't directly the cinemas fault, the occasional screen check from staff to ensure people are staying quiet and off their phones wouldn't go amiss."
• "If I had one observation it is the slowness of the staff serving."
• "It's pretty ordinary in all honesty. A huge part of my review was the fact that there was a lack of staff on the day."
• "Couldn't really see what was on offer at the kiosk and felt pressured to choose quickly due to queue."
• "The food/drink is poorly managed, long queues!"
• "We didn't go into the viewing until around 15-20 minutes after it started as there was no one to show tickets to/someone to allow entry into the screening."