Aroma Restaurant Reviews Summary

Food Quality

Pros:

• "The food was uniformly good, a pleasingly racy chicken curry, a range of veggie and meat items plus the option to have something cooked up freshly by the chef."
• "Quality of Food is Good, and Mostly Hot."
• "The dishes are always refreshed on a regular basis."
• "The food of very high quality."
• "The food was lovely and a big variety but could do with being a bit hotter."
• "Great value for money and great quality food!"
• "Food was very nice full of flavour and variety."

Cons:

• "Food awful no flavour or seasoning, very dry chicken sweet and sour chicken was moist and stringy not convinced that it was even chicken."
• "Food was just okay, quite uninspiring selection."
• "The food is low quality and you will find better in Chinese takeaway."
• "Curry was watery and the worst I've eaten."
• "Food was horrible. Slimey, sinewy and outright weird chicken used in dishes."
• "The food was poor quality."
• "Food was disgusting, chicken masala was dried out from lunchtime."

Service

Pros:

• "Staff are so attentive and polite."
• "Really friendly staff."
• "Every member of staff had a smile on their face which made the service that much nicer."
• "Staff attentive and friendly."
• "Fast and courteous service, food was hit and fresh and plenty of seating."
• "Staff are always friendly and the place clean and smart."
• "Love this place! Great selection of food and super delish!"

Cons:

• "On complaint to The front of House She was Rude Rude Rude."
• "Questionable service, asked for extra napkin and was instructed to go fetch them myself from the service counter."
• "Very bad customer service at the Tepanyaki. Unresponsive employee that posseses a lot of arrogance and refuses to listen to customers."
• "Service os bad, they are rude! I suspect they discriminate."
• "One of the staff members was making us feel rushed picking our plates from table before we finished eating which I find very rude."
• "Very poor customer service,don’t want to listen to your complaint and would rather talk over you."
• "Poor service upon arrival there was no greeting only a question would of how many of us and then we were told a price."

Value

Pros:

• "Price per head is responsible for all you can eat."
• "Definitely got my moneys worth tonight - £19 for all you can eat starters, mains and desserts is brilliant."
• "And its not expensive at all!"
• "In my opinion the food quality is always better at lunch and much cheaper."
• "Very good value albeit simple and unpretentious."

Cons:

• "It is an all you can eat buffet. I ended up paying £30 for food and two drinks. For the standard of food this was very expensive."
• "Daylight robbery. If you paid £5 per head you'd feel ripped off. But over £20 per head including a soft drink?"
• "The restaurant did not justify the cost of £17.50 as the food and service was poor."
• "Not particularly cheap when you consider how much a takeaway is."
• "Poor place to eat, me and my family went to this restaurant today for a family dinner together but we were appalled at the quality of the food, also we were not too impressed with the hygiene in there either."

Ambiance & Cleanliness

Pros:

• "Situated right in the heart of Basildon's vibrant entertainment complex."
• "Very busy but clean and tidy, even the toilets."
• "Best Chinese buffet in the area. Clean, spacious and modern."
• "This restaurant is at the heart of Basildon Festival Leisure Park. Parking ia not problem at all."

Cons:

• "Chairs and tables need flipping over and cleaning as well as some maintenance."
• "There was also a 'rotten' smell near raw food area."
• "So busy and too many kids running about and crying."
• "The false ceiling, aircon pipes and vents, light fittings, signs, bannisters, floor corners and decor behind the bar and all the paint and stainless steel are all in need of cleaning as there are layers of dirt n dust everywhere."
• "It was quite crowded inside around the food which I didn't like as I don't like people looking over my shoulder."
• "Packed out, loud, no air ventilation so was hot."