McMonagles Reviews Summary

Staff and Service

Pros:

• "staff couldn't do enough for us Lovely girls and the toilets were immaculate."
• "Service is fast and staff brilliant."
• "So efficient and friendly."
• "The staff are always attentive and chatty too."
• "Staff are all friendly, helpful and we'll presented."
• "lovely location at the canal and very friendly staff."
• "Staff in takeaway were absolutely brilliant, my grandson who has a learning disability was with me and those girls were brilliant with him."

Cons:

• "The staff were so miserable."
• "Reception when we came in was frosty, and when ordering she was a bit Nippy."
• "Came here to get food was busy looking at the menu at the front window because of covid you have to order outside which is fine but it closed in 45 minutes instead of telling me they were closing early the owner simply pulled down the blinds on the front window all he had to do was tell me they were closing very rude."
• "Service abominal, food hit or a miss depending on who is frying."
• "I felt the service was not as good as it should have been."
• "Staff are totally rude and can't help that they are jealous."
• "service was quick but staff miserable and after they took my order and money I was told to wait outside."

Food Quality

Pros:

• "Fantastic. first time trying this restaurant the food was outstanding £10.95 for two courses until 5pm reasonable drinks price Cointreau and lemonade £2.90."
• "The cod is amazing and I wouldn't buy it anywhere else."
• "The best in clydebank, home made steak pie is to die for."
• "Probably the most unusual fish n chip restaurant you'll ever see its always very busy the food is always exceptional which is probably why it's always very busy."
• "Best fish supper I’ve ever had in my life."
• "Lovely cod & chips and my partner's fishcakes were gorgeous."
• "The fish was light and crispy, full of flavour and not drenched in oil."

Cons:

• "The fish tastes off & coats really oily."
• "The fish batter was very oily and the chips tasted like they had been cooked some time ago, mushy."
• "The fish was half the size and had an odd taste."
• "Fish was small and greasy chips were black."
• "Asked for potato skins & got jacket potatoes."
• "Food is not wots its to taste like would just eat tin of peas its thats bad chips not gd king rib wouldnt give it to a homless person its that bad."
• "Fish batter was not crisp, and underside stuck to box."

Value for Money

Pros:

• "Only cost 25 quid. Excellent value."
• "Or if really hungry great value large fish supper & drink."
• "Food was lovely too always fresh and reasonably priced."
• "Good value shoppers special or OAP fish & chips."
• "They've got an under 5 menu and a teenage menu for older kids (age 5+) both include main meal, drink and an ice cream for under £6."
• "Good portions and the prices of the food are reasonable."
• "BEST fish and chips in a lovely setting -value for money !!"

Cons:

• "Every time I get a delivery food from here im let down, asked for a sausage supper with cheese and they gave me it with a tub of cheese, no fork and no tomato sauce, chips are rotten and sausage is the size of a kids."
• "Way too expensive."
• "Ordered a large glass of wine of over £5. (Large is 250ml) and I received a 175ml glass of wine."
• "Also noticed other much less busy chippies can charge £6.00 - £7.00 for a 2-slice fish supper and make a good profit, but McMonagles charge around the extortionate price of £9.00."
• "The price had increased which we expected but to get served half the normal size and tasting distinctly awful."
• "Update: seldom buy from here now due to increase in prices that were immediately inflicted on customers after the first Covid lockdown was eased off."
• "It is way more expensive than other chippies in the area and the prices keep going up and up."

Facilities and Cleanliness

Pros:

• "Also has a fantastic takeaway and all this is situated on the fourth & Clyde canal on a stationary built ship in commemoration to the great shipping industry Clydebank was famous for."
• "The takeaway is always clean and bright."
• "Lovely and clean, friendly staff, quick service."
• "Also have a lift for those who can't manage stairs, disabled and baby changing toilets upstairs other toilets downstairs which are very clean."
• "Place was spotlessly clean."
• "Loads of parking a lift to the restaurant for disabled, up there there is also a disabled toilet that is very well equipped and clean."
• "It was clean and tidy. We where seated as soon as we arrived."

Cons:

• "Health & Safety concerns that the exit door was locked, entry & exit was from the takeaway side."
• "During the covid situation, I was disappointed to see that the staff did not disinfectant the chairs although they did the tables, a bit more attention to the disinfection process required at this time."
• "Sign on the door states face masks are required although noticed multiple customers walking in without masks and not being challenged."
• "It's starting to look a bit dilapidated, the good ship Debra Rose could do with a bit of sprucing up."