New Loon Fung Restaurant Reviews Summary

Food Quality

Pros:

• "Definitely the best dim sum in London, cherry on top - quick service and affordable price!"
• "The food was amazing! It was so tasty! One of the best Asian food I had so far!"
• "Authentic Chinese food!!! It's very fresh, cleanly and deliciously prepared."
• "The prawn and pork dumplings, yam cake, egg tart, steamed cake, soups are all made fresh and taste delicious!"
• "The food was of a very high standard, one of the best Chinese meals I have had."
• "The food which is served fast, very well-prepared and tasty."
• "The best dim sum in London. Delicious and fresh."

Cons:

• "I have prawn dumpling but the prawn not fresh and they use steam method to cooke the stir fried glutinous rice…"
• "The food was OK I have had better and the portions were a bit small."
• "Unfortunately the crab lacked flavour and wasn't worth the £28 personally I would have rather just sent it back."
• "Most of the dim sum didn't taste as nice as before, and the portion sizes were smaller than before."
• "The duck and pork rice was shameful and I essentially just used lot of chilli oil to add flavour."
• "The food was not filling and also very bland."
• "The food wasn’t great either."

Service

Pros:

• "The staff was always attentive and helpful."
• "Pleasant service and a better price (£18 per head) than nearby restaurants."
• "The food was good and the service was friendly which is not a given in Chinatown so it is highly appreciated."
• "Outstanding service from him all the way through the meal."
• "Staff were friendly and nice."
• "The staff were very welcoming, friendly and attentive."
• "The staff were friendly and attentive, and they are always happy to make recommendations."

Cons:

• "But had a bad experience with the waiters as they were very rude, especially the waiter named 'Kein'."
• "Possibly the rudest Chinese super market in town."
• "They split my drink on the table and not even offer me new one so i paid for 3/4 drink but full price."
• "The service was so blunt and cold."
• "When we asked to take out the 'discretionary' service charge the waiter even lied to us that the staff need to pay for the SC themselves if we don't pay?!"
• "The attitude of the people works are just unbelievably rude."
• "Worst experience in Chinatown and the staff is lazy and very rude."

Price and Value

Pros:

• "Definitely the best dim sum in London, cherry on top - quick service and affordable price!"
• "The price is noticeably cheaper than a lot of places so great value for money."
• "Very reasonable prices."
• "Food was very tasty and plentiful. Good value for money."
• "Good food, good price, good portions."
• "Prices were excellent too for a London eatery and we would definitely go back."
• "The price is reasonable and customary."

Cons:

• "Tea was a scam 9 pounds per person."
• "The food is great, a bit pricey but me and my sis share the dishes so portions are reasonable."
• "It’s probably standard for London prices but I would say it’s pretty pricey given how much we paid and the small number of dishes we ordered."
• "The soft drinks were cans of coke being sold for £2 that weren't even chilled."
• "For that price however.... it's not worth it."
• "I think portions and price was a bit disproportionate, as the portions were small."
• "The food was absolute mank and overpriced."

Ambience and Decor

Pros:

• "Restaurant has a great atmosphere and reminiscent of the traditional Hong Kong dim sum restaurants."
• "Absolutely lovely restaurant, the staff were all very friendly and welcoming."
• "The ambience of the surrounding was very welcoming."
• "The atmosphere is beautiful."
• "Lovely restaurant in Chinatown with nice, clean decor."
• "The atmosphere is very nostalgic as almost everything reminds me of home."
• "The atmosphere at New Loon Fung is lively and welcoming."

Cons:

• "Decor needs a bit of work."
• "The restaurant is easy to overlook as it is located on the second and third floor of the building with only the narrow street entrance visible."
• "I felt a little bit more could be done for the decor and atmosphere - the spotlights caused irregular lighting, and the walls were a bit empty, some music would have been nice."
• "Also that Asian feeling its not there. Its more changed for London customers and sadly environment look for me kinda cheap."
• "The room felt like a cheap US conference centre."
• "The restaurant itself, it really needs a little TLC, just a bit of paint and a little love."
• "The interior decoration is simple and most of the tables have no view of the outside."