Moreton Arms Reviews Summary

Staff and Service

Pros:

• "Walking into the pub I’m greeted by wonderful staff, they all strike up pleasant conversation."
• "Found us a table very promptly, the bar staff were super friendly and helpful."
• "The staff are really helpful and lovely. The main meals are wonderful."
• "Friendly atmosphere, good drink options, pleasant and professional staff."
• "Staff were very helpful, call to check on my booking was appreciated."
• "The staff were very friendly and the food was excellent."
• "Staff were arriving on shift as we were seated and this had no impact on service."
• "In a nutshell Andy & Jules know how to run a boozer, excellent service as usual."

Cons:

• "Got given wrong drink at bar!! Food was nice as always, didn't bring the whole meal out."
• "Chicken breast was overcooked in the meal. Both people were elbowing each other to cut it to eat."
• "New owners have got singers in on Fridays, way too loud, staff wouldn't approach singer to let them adjust the volume."
• "I booked online as the recorded message suggested - I requested an outside table but when we got there was told that we can’t book outside."
• "My only gripe is the dinner was not as I was expecting. Mostly cold and gravey too thick."
• "Don’t know why we bothered to book a table as no one there to greet us and bar person just said sit anywhere."
• "Customer service non-existent. The staff told me to order from the app, but what app?"
• "Shocking menu. Boring choices to choose from. I had the Chicken Tikka curry and it was disgusting."

Food Quality

Pros:

• "I ordered food for myself and my daughter and I was recommended a madras curry... it was extremely tasty."
• "We have always been happy with the food, service, friendliness but it excelled this time."
• "Not a big eater. Had small fish and chips. Not tainted by dirty oil and batter not full of grease."
• "Brilliant selection of beers on offer and I must say, one of the best meals I have had at the Moreton."
• "The food portions were a brilliant size and wait time for food wasn't long at all even being a busy Sunday evening!"
• "The food and service was great! Went on a busy night and didn't have to wait long on the food."
• "The food was fresh and hot. Nothing appeared to have come from a microwave and everything was well presented."
• "We booked early on a Sunday, so it was quiet. Food all came together. It was piping hot."

Cons:

• "Chicken breast was overcooked in the meal... My mash potatoes were all lumpy for my sausage and mash."
• "Both people were elbowing each other to cut it to eat. My mash potatoes were all lumpy for my sausage and mash."
• "My upgraded hunters chicken was a little overdone and dry."
• "Food wasn't good at all my daughter had a classic burger which came with fries both were over done fries burnt and burger crimated not a drop off juice very dry!"
• "The food got ordered and was ok to say the least apart from mine and my sons burgers! These were like charcoal and solid."
• "The food was good..we went for lunch so had the light bits..you had a main for about £7 then you could add a starter or pudding for £2 extra."
• "Food poor. Burger was burnt all round the edge. And a mear handful of fries. With nothing else on plate for 12.95."
• "The chicken was fatty and chewy. Never again!!! The ales were nice shame food was below standard."

Ambiance and Atmosphere

Pros:

• "It has had a makeover since the last time I went and it looks so much better for it. There are some really cosy seats."
• "The pub was relatively quiet and appeared clean and well presented."
• "Great to see that the table we used before, had been reserved for us."
• "Nice atmosphere, very enjoyable afternoon. Will definitely return and suggest to others."
• "Despite there being a lot of people it didn’t feel crowded and we could clearly hear ourselves speaking."
• "Since it’s been taken over there definitely has been an improvement. Clean tables, Hot food, Good service."
• "Its like our friendly, neighbourhood, cozy pub!"
• "The Moreton is a great local pub! The staff are always very friendly and the food and drinks have great value for money."

Cons:

• "New owners have got singers in on Fridays, way too loud, sat half way across the pub and still having to shout to have a conversation."
• "Whilst the pub has had a lick of paint recently it could do with a furniture revamp."
• "The place was great food was amazing came out so fast to say it was a Friday evening and all very hot and fresh my sister in-law had booked a table and it clean and had a reserved note on it the only bad thing about my experience was the table was by the front door so when people were coming in and out the cold came in."
• "Ruined a great pub with the refurb. Toilets are awful. Taking away all the side seats was a terrible idea."
• "Visited here many times over the years with Lisa running it and everytime was good however, since new management has been there, the place has gone down in every way dirty tables, staff seem to be running around like headless chickens."
• "Sorry the Manager does not get the heating thing, its either too hot, or she turns heating off and then you have to put your coat on."
• "Pub is due to have refurb in March. Which i believe will make a big difference to the appearance. Food was good and staff friendly. Monday is quiz night and pulls in a good crowd."
• "Waited 45 minutes for a bowl of soup and black pudding which was followed by the main the second we finished and our plates hadn’t been taken away."