Address: 10 Victoria St, Wolverhampton, WV1 1LD, United Kingdom
Phone: +441902421208
Rating: 4.1
based on 307 reviews.
Customer Service
Pros:
"Jodie who was behind the bar has excellent customer service made me feel warm and welcome."
"The service was speedy and very efficient and the food was good and I must commend them on their customer service."
"Sam on the bar was friendly, welcoming and served me a lovely pint of Guinness."
"Waiting staff were rushed off their feet, but we're unfailingly polite and helpful."
"Staff very pleasant and attentive..lovely place to chill and eat."
"The staff were extremely friendly and service was top notch."
"Charlotte served us today, absolutely brilliant service! Always smiling and making conversations with us."
Cons:
"We waited a total of 40 minutes for it to arrive and this wasn't during a busy time."
"Poor customer service, and poor awareness of their own available menu."
"This place is terrible, there is never enough bar staff on so you end up waiting an age to get served."
"Under staffed, asked for a coffee to be told I'll bring it when I can but never did."
"I found this manager to be extremely rude, self officious and arrogant."
"Complained to manager, who did not care and said, it's my fault for not wanting ice, and it's there policy."
"The only downside a family with 3 young children. The children were either crying or screaming."
Cleanliness
Pros:
"A comfortable, clean, modern Hungry Horse pub coping well with the CV19 restrictions."
"What lovely decor and nice feeling to the place lovely atmosphere. Extremely clean and spacious."
"Very clean on the inside and out, with friendly and welcoming staff."
"It is well furnished and clean."
"Toilets are the are to high standards really clean I was shocked how clean they was."
"Clean and well kept pub and food area."
"Visited for the first time lovely clean staff very polite and the food very nice."
Cons:
"The cups and cutlery were dirty, looked like they hadn't been washed properly as there was food stuck to the side of the cups and marks around the rim of the cup."
"The area where we sat wasn't very clean (food spills on the carpet)."
"The fish was not fresh at all and the chicken meal had two hairs in."
"All the chips were dark brown and soggy as if they'd been sat there for ages."
"Unfortunately the cutlery was dirty and had to be swapped and the toast was very hard."
"Tables not cleaned/cleared away. customers constantly moving dirty dishes/glasses to empty tables. food on floor. sticky tables. sauce bottles grubby."
"There was poo all over the seat and what looked like wee over the floor."
Food Quality
Pros:
"Great place to meet with your friends for a relaxing drink or nice and cheap food."
"Lovely place with more than ample delicious food."
"The food was lovely almost say it was 'home cooked' and a nice sized portion."
"The food looks good I have the photo to prove this....."
"Food was good when it came."
"Food was excellent. Great variety of meals and offers, the limited edition Burger menu was especially appealing."
"The food and drink is excellent and well worth the price."
Cons:
"The chicken breast was dry, the gammon was mostly fat and rind and one of the two sausages was dry, wrinkled and looked like it had be cooked a few hours ago."
"Rotten ribs, I can not believe it, cooked rare, looks like gray colours in other places, very disgusting."
"The food (described on the menu as fluffy) was dry with hardly any topping."
"Mash is smash and it came out cold and rubbery."
"The fish was not fresh at all and the chicken meal had two hairs in."
"Food was undercooked apart from the medium rare steak as that was over cooked...peas were like bullets and the bar staff was so rude and clueless!!"
"The food was horrible we will never be going there again it used to be nice think they have new chefs they forgot some of our food on the plates and got some of it wrong, frozen mash and the chicken was like rubber."
Value
Pros:
"It offers reasonably priced pub grub included burgers, fish and chips or salads if you want to go for a healthier option."
"Great value food in my opinion, especially for the area (close to train station)."
"Really good food and reasonably priced."
"Good priced food."
"The food quality is really good, especially for the price you pay."
"Nice meals with reasonable prices."
"The meals are reasonably priced."
Cons:
"Drinks over priced."
"The beer was also a tad expensive at 4.50 a pint for a blue moon & 3.59 for A G&T."
"The portion of chips consisted of around 7 chips!"
"Advertising as large glass of coke for £2.65, and serving 3/4 th of a glass every time I order without ice."
"It's pretty much generic pub grub which is fine but you can get it cheaper elsewhere."
"Drinks were not great however. Guinness was watery and the lager didn't taste fresh."
"Food was undercooked apart from the medium rare steak as that was over cooked...peas were like bullets."