"Every time you walk into the pub you are stared at, there are never enough staff serving behind the bar meaning a long wait."
"Cold winters day and no heating on, or fire lit."
"No warm welcome here, horrible smell around the bar."
"The service was very slow too."
"So ignorant and rude behaviour."
Service & Staff
Pros:
"Staff waiting on were lovely."
"Fantastic service and attention to allergy meal was the best we've ever had."
"The staff know my preferred choice of a drink and bring it to my table shortly after my arrival."
"The food was lovely and came out in good time. I especially wanted to do this review for the customer service of one particular team member - Dawn."
"Staff friendly, really nice inside the pub, clean and inviting."
"service was very FRIENDLY."
"The staff are superb, very friendly, service is great."
Cons:
"You cannot buy food or a drink unless you have the app."
"the manager was overbearing and impolite when I expressed my disappointment."
"waited at the bar for a very long time to be served and it seemed the 'regulars' were being served ahead of me."
"Staff (miserable female bar maid) trying to sort food bills, what a joke."
"the surly Barmaid shouted across the room."
"We arrived to be shown our table and the wait staff kept us waiting while she cleared tables outside and served drinks for 10 minutes."
"The manager made me feel very awkward and embarrassed for telling her and as I didn't say anything earlier wasn't really bothered and could offer no solution."
Food Quality
Pros:
"Really enjoyed the Sunday lunch, the beef melted in your mouth."
"The fish was freshly cooked and it was the best fish I’ve ever had!"
"food is always fresh."
"Our food was really nice and tasty."
"Food was tasty and came fast & red hot!"
"Food was delicious and all 5 of us in our party all had different meals that were delivered in a timely professional manner."
"For the food, I emptied my plate, not just because I was hungry but the vegetables were just so fresh and the sweet."