Chop-Chop London Wembley Park Reviews Summary

Stylist Expertise and Service Quality

Pros:

• "Ramona was incredible! She clearly was very knowledgeable and gave me great tips to maintain my hair following the cut."
• "I had a wonderful experience with Beverly. She sat down with me and talked about what I wanted out of the appointment and discussed different options for my hair."
• "Victoria took amazing care. She explained the process very well and advised me on what cut will suit me best."
• "Dzessika was a joy to be around and she cut my hair brilliantly as ever. She knew the style I wanted, researched past hair cuts and then styled it exactly as requested."

Cons:

• "Had an appointment at 10 and the stylist never showed. After 15 minutes, I asked the manager if she would be helping us and she said she was waiting to hear back from the stylist."
• "I went into the hairdresser and Anna completely did a different colour to what I asked for."
• "The stylist who did my hair kept insisting that its nice and it adds volume. The regrowth just looks weird and does not look at all good."

Customer Service and Salon Experience

Pros:

• "The salon itself is a relaxing oasis where I felt pampered and comfortable."
• "I'm so happy with the balayage Rui did for me today! He was so friendly and took his time with everything whilst explaining each step."
• "Always had great haircuts at Chop Chop Wembley. Wonderful stylists, generous with time."

Cons:

• "The salon did not even offer any concession or a discount off the final price in spite of causing so much inconvenience."
• "They pushed back my appointment the same day and came back only for the worst experience in my life."
• "Cancelled 20 mins before my appointment after I traveled into Wembley and was on my way there, not apologetic and wanted me to come back 2 hours later, wasting my weekend."

Price and Value

Pros:

• "One of the best haircuts I’ve ever had. The staff is lovely, the place is aesthetically pleasing and it’s all priced very reasonable!"
• "Had Beverley who took the time to ensure I was happy with the results of the haircut and style and was very friendly."

Cons:

• "Had a balayage and very disappointed. Went in at 10 am and left at 6:30 pm! Paid £292 to end up with grey hair! Never going there again."
• "They added a bunch of add ons the website did not say it was mandatory adding 180£ pounds more to my bill and they added there when I was already in person no advice of this in the email or website with no choice of not adding them."
• "Staff here are super friendly and great at what they do, but they've just increased their already expensive prices again. £30 for a simple men's cut (dry clipper) is far too much."