The Isambard Kingdom Brunel - JD Wetherspoon Reviews Summary

Service

Pros:

• "Very quick service and staff are friendly and helpful."
• "Staff are very kind and attentive."
• "Served really quick and staff really friendly."
• "Staff were exceptional despite the inconvenience."
• "Staff are friendly, lots of room and choice of seating."
• "Really good food and the staff is so friendly."
• "The staff were exceptionally friendly and attentive, making sure we felt welcome throughout our visit."

Cons:

• "Appalling customer service."
• "Was treated rudly by staff."
• "Staff were quick at taking my order but not overly friendly."
• "The servers were polite but not very attentive as it took over 45 minutes for anyone to clear our empty plates."
• "Useless bar staff. Don't listen to what the customer is asking for."
• "Shame the staff don't know what friendly service is."
• "I don’t think I’ve ever encountered such rude staff in my life!"

Cleanliness

Pros:

• "Well managed, cleaning staff should get a medal. This place sparkles, clean tables, toilets and bar."
• "Popped up Jenny's cafe Charlotte Street ...nice and clean..."
• "The bathrooms (upstairs) were decently cleaned, and the space looks very rustic."

Cons:

• "Absolutely disgusting!! Everything you touch is filthy."
• "Dirty, no clean tables to sit on."
• "Dirty needs a deep clean table chairs and menus sticky carpet could do a steam clean can see why it was voted dirtiest carpet in all Portsmouth's wetherspoons."
• "The carpet on the stairs needed a clean; it looked filthy."
• "Run down and dirty. Food was disappointing against other spoons we've eaten at."
• "Obviously very popular but found it somewhat noisy and lots of messy tables."
• "The furniture is looking a bit tired. Some of the fixed bench seats desperately need new covers."

Atmosphere

Pros:

• "It always has an excellent atmosphere on Friday and Saturday evenings."
• "This was an exciting pub for having a drink, with a smoothly laid out and flashy counter!"
• "The atmosphere is always buzzing, especially at the weekends, they have live football on their screen's...... awesome"
• "The atmosphere was lively yet cozy, creating the perfect setting for a casual meal or drinks with friends."
• "A very busy pub on a Saturday evening."
• "A good large but cosy pub, helped by seating layout and different floor levels."
• "Fantastic weatherspoons, massive dining area with all your favourites reasonably priced."

Cons:

• "For a spoons it's OK but severely let down by its clientele who made my girlfriend feel genuinely uncomfortable."
• "Great for food n drink n catch up with friends. But had an unfortunate lunchtime meeting with daughter and friends and had young children with us when we were repeatedly confronted with a workman busy in the pub."
• "Now don't get me wrong I loves me a weather's but this one is slow and dirty."
• "Awful. Managed to get a seat amongst the students having breakfast, but happened to be near a table of six 'Spoons' alcoholics who just couldn't help but shout and swear."
• "It was full of drunk.. Loud people shouting.. I'm guessing because of the concert in pompey."
• "Great place to be pestered by the low life of Portsmouth."
• "Walking in here was the human equivalent of a battery farm for pigs."

Food & Drink

Pros:

• "Good food for a good price."
• "Price was very inexpensive, and food was available for family members who were carnivores, vegetarian and plant based."
• "Great range of food which is tastes good and is served quickly."
• "Food arrived quickly, most of it was hot."
• "Food was very good quality though and you can't say no to cheap beer."
• "Tasty food, good prices, you get fry up, 3 different sizes, plus you can buy bottomless coffee or tea."
• "Served food that we all know and love, location excellent."

Cons:

• "Burnt so badly that they couldn't even be chewed."
• "After waiting 45 minutes for breakfast (and 3 trips to the bar to find out were are food was), and seeing tables around us that came in after us get served, we were given three plates of cold, dessicated food that had obviously been left on the side."
• "My medium rare steak came out actually well done with a terrible burned taste."
• "The food is mediocre at best, and it is rather overpriced for what you get."
• "Food was mediocre at best. Cold onion rings, steak pudding wasn't very nice."
• "Food looked like it was from yesterday and dry."
• "Popped in here for a late lunch. I had fish and chips, which comprised a scrawny fish that was overcooked and dry."