The Emporium Reviews Summary

Atmosphere & Decor

Pros:

• "It had a lovely atmosphere."
• "Really lovely inside and the staff are always really nice."
• "The building and decor is amazing."
• "Lovely ambience and service was quick."
• "Some interesting decor."
• "The venue is clean and quirky with an up market feel that makes it that little bit special."
• "Ambiance good."

Cons:

• "Very pretentious in here. Staff/service a little slow."
• "Absolute shambles."
• "The menu was a little basic."
• "Something needs to be done about the entrance if people are expected to sit near it."
• "It became busy & noisy with the open plan dining making it difficult to hear conversations around the table."
• "Don't dine here for the atmosphere."
• "The price tags on the clocks that decorate all the walls really are an ambience killer."

Service

Pros:

• "Service quick, servers pleasant."
• "The service is extraordinary and the work ethic of the staff is amazing."
• "Everyone was nice and friendly."
• "Service very friendly, a little slow in coming but understandable as everything beautifully freshly cooked."
• "Our server was extremely good from entering."
• "Greeted by very friendly staff who were quick to show us our table and take our drinks order."
• "Staff very attentive re allergies/intolerances."

Cons:

• "All drinks including coffee come from the main bar which can cause quite a delay."
• "Chicken on the pizza was dry and chewy as if it had been reheated over and over again."
• "Took over 25 minutes to get first round of drinks, food order came out wrong and drinks throughout the night took ages."
• "One of our party got the wrong meal and only got it replaced when everyone else had almost finished."
• "Poor customer service from the bar staff (short man in particular), verging on rude and waiting staff are very slow and don't seem to know what's going on."
• "The service is atrocious and the staff and management are very very rude!"
• "Staff had no sense of urgency/efficiency and we waited about 15 minutes for some water."

Food Quality

Pros:

• "The food was spectacular!!"
• "Love this place. The food is lovely, never been disappointed with anything we've ordered."
• "Was very impressed when I got a vegan menu."
• "I ordered the nachos which were really good, they came with guacamole and sour cream and were HUGE."
• "Food awesome. Great selection, from the regular like Nacho starter with fresh guacamole and sour cream."
• "Both of us had the Emporium Burgers, which were extremely good."
• "The pizza was superb. As good as the pizza I ate in Courmeyer. It really really is just excellent."

Cons:

• "The chicken goujon starter was very dry and served with a giant blob of mayo."
• "Sadly not good value for the price (£18)."
• "1 adult, 2 kids, had pasta, 2 chicken wraps, 3 side and 3 drinks £70!!! Absolute joke."
• "The standard of the food was poor in that the bread was on the stale side and the selection of cheeses was extremely bland."
• "The fish platter had a smaller portion with only a few prawns, but more bread."
• "We had the pizza it was not great to put it mildly, under cooked and soggy the base looked raw."
• "The food was nice although on the pricey side and probably not exactly 'out of the ordinary'."

Value for Money

Pros:

• "Good value. £160 for 4 mains, 2 starters, 4 coffees and 4 deserts, 4 large soft drinks, and half a wheat beer."
• "Pizzas were good value though."
• "No hassle at all for staff."
• "Lots of comfy spaces (tables, booths, sofas) over three floors, nice friendly service and very reasonable prices."
• "Always a delight to eat here."
• "Staff were very accommodating."
• "Easy parking and easy to find in the town centre."

Cons:

• "It's below average for the price you pay and the service you receive."
• "Prices suggest something the experience didn't quite live up to."
• "To be honest I wouldn't eat here again the competition is just too good elsewhere for less £££."
• "Prices unbelievable for the quality of food."
• "The food was good, not exceptional but more that made up for by the attentive service."
• "The food was perfectly cooked and tasted delicious."
• "There is no car park at the venue."